CNA Financial Corporation

M365 Administrator

CNA Financial Corporation$72K — $141K *
Plano, TX 75025In-Person
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science/IT or equivalent experience.
  • 7+ years in enterprise collaboration/digital workplace platforms and modernization initiatives.
  • Experience in a business-facing IT role, providing customer service for IT services.
  • Strong understanding of Workplace services technologies, including Microsoft 365 ecosystem and Azure AD.
  • Deep expertise in Microsoft collaboration tools like Teams, SharePoint Online, and Power Platform.
  • Proven vendor management skills, especially in SLA/OLA performance and continuous service improvement.
  • Demonstrated ability to influence engineering outcomes in a vendor/MSP environment.

Responsibilities

  • Own the product vision and roadmap, balancing modernization with stability across collaboration platforms.
  • Guide engineering direction for Microsoft 365 services and legacy platforms through MSP execution.
  • Oversee lifecycle management and risk reduction for legacy collaboration services.
  • Drive AI adoption and prioritize use cases in partnership with relevant teams.
  • Advise business leaders on Microsoft capabilities and planned changes in the technology roadmap.
  • Ensure reliability by managing MSP performance against SLAs and driving continuous improvement initiatives.
  • Lead technical escalations to resolve issues and prevent recurrence across platforms.

Benefits

  • Comprehensive and competitive benefits package for physical, financial, emotional, and social wellbeing.
  • Commitment to providing reasonable accommodations for individuals with disabilities in the recruitment process.
Full Job Description
We are seeking an individual contributor who will own and evolve our Digital Collaboration Services as a visionary Service Owner with a Product Owner mindset. In partnership with Architecture and Digital Workplace Enablement team, you will define the roadmap, guide engineering priorities, and drive adoption of modern collaboration and AI capabilities, while operational execution is primarily delivered through a Managed Service Provider (MSP). Your scope spans both modern Microsoft platforms - Microsoft 365 (Teams, SharePoint Online, OneDrive), Power Platform, Power BI, Microsoft Copilot and legacy collaboration technologies such as Lotus Notes and ShareFile, ensuring a stable user experience while enabling modernization and migration strategies.

JOB DESCRIPTION:

What You'll Do:

  • In collaboration with Architecture and the Digital Workplace Enablement team, own the product vision and roadmap for digital collaboration services, balancing modernization with stability across Microsoft 365 and legacy platforms (Lotus Notes, ShareFile).


  • Guide engineering direction (MSP-led execution) across Teams, SharePoint Online, OneDrive, Power Platform, Power BI, and Copilot-ensuring solutions are secure, scalable, and operationally ready.


  • Provide platform leadership for legacy services (e.g., Lotus Notes, ShareFile): oversee lifecycle management, risk reduction, and roadmap planning for rationalization/migration where appropriate.


  • Drive AI enablement and Microsoft Copilot adoption, partnering with AI & Digital Enablement, Architecture, and Information Security to prioritize use cases, readiness, governance, and measurement.


  • Advise business and technology leaders on upcoming Microsoft capabilities, roadmap changes, and adoption opportunities; proactively plan for platform changes and deprecations.


  • Ensure reliability and user experience by overseeing MSP delivery against SLAs and leading continuous improvement (automation, self-service, knowledge management).


  • Lead technical escalations: guide troubleshooting, root-cause analysis, and prevention of recurring incidents across both modern and legacy platforms.


  • Partner cross-functionally with Security, Legal/eDiscovery, HR, and business stakeholders to ensure governance, compliance, and secure collaboration practices.


  • Drive change enablement through communication plans, training and adoption programs, and stakeholder engagement aligned to business outcomes.


What You Bring:

  • Solid knowledge of and experience with various technologies relevant to Workplace services including experience in Windows 11, Office 365, Teams, Exchange, SharePoint, OneDrive and ideally Microsoft's Enterprise Mobility + Security (EM+S) suites as well as knowledge of other Technology service areas to ensure Technology alignment. Azure AD and PowerShell should be a hands-on skill or at a level capable of directing others.


  • Deep expertise in Microsoft 365 collaboration (Teams, SharePoint Online, OneDrive) and strong working knowledge of Power Platform, Power BI, and Microsoft Copilot (or demonstrated ability to ramp quickly).


  • Experience owning services/products in an enterprise setting: roadmap planning, backlog prioritization, iterative delivery, and value-based decision-making.


  • Strong financial acumen with proven track record of developing and managing to a service/product budget while executing cost savings initiatives.


  • Proven ability to influence engineering outcomes in a vendor/MSP model-setting direction, reviewing designs, and ensuring delivery quality and operational readiness.


  • Experience supporting or transitioning legacy collaboration platforms such as Lotus Notes and/or ShareFile, including lifecycle management and modernization planning.


  • Strong stakeholder leadership and communication skills-able to translate technical capabilities into business outcomes and adoption plans.


  • High learning agility and curiosity for emerging Microsoft capabilities, with a pragmatic approach to governance, risk, and security.


Education and Experience:

  • Bachelor's degree in Computer Science / IT (or equivalent experience).


  • 7+ years in enterprise collaboration/digital workplace platforms, including vendor/MSP ecosystems and modernization initiatives.


  • Experience in a business-facing IT role or similar experience providing customer service for an IT service.


  • Experience with agile delivery (refinement, planning, reviews) and outcome measurement (KPIs/OKRs, adoption analytics).


  • Strong vendor management experience, including SLA/OLA performance management and continuous service improvement.


  • Willingness and ability to lead and provide mentorship to other Infrastructure vendor managers.


  • Microsoft certifications (M365, Azure, Power Platform) and experience with enterprise governance/security patterns


Note

This role is an individual contributor that leads through influence -setting platform direction, governing outcomes, and guiding MSP delivery rather than performing day-to-day operations.

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About CNA Financial Corporation

CNA Financial Corporation provides commercial property and casualty insurance products primarily in the United States. It offers professional liability coverages and risk management services to various professional firms, including architects, real estate agents, and accounting and law firms; directors and officers, employment practices, fiduciary, and fidelity coverages to small and mid-size firms, public and privately held firms, and not-for-profit organizations; and commercial property, general liability, cyber liability, umbrella, and excess liability, as well as various other property and casualty coverages for healthcare institutions, professional services firms, and other specialized industries. The company also provides warranty and service contracts for consumer goods, and extended service contracts for consumer automobiles and recreational vehicles; and accident and health, and group life insurance products. In addition, it offers management and professional liability insurance and risk management services, as well as other specialized property and casualty coverages to various healthcare organizations, including hospitals, physician groups, and nursing homes. The company markets its products through independent agents, brokers, and general underwriters to various customers, including small, medium, and large businesses; insurance companies; associations; and other industry groups. CNA Financial Corporation was founded in 1853 and is headquartered in Chicago, Illinois.
Learn more about CNA Financial Corporation
Size
5,600 employees
Market Cap
$11.2 billion
Industry
Net Income
$690 million
Founded
1973
5 Year Trend
+4.7%
Revenue
$10.8 billion
NASDAQ

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