What you'll doResponsibilities- Develop and manage scalable billing and collection processes for complex user agreements and new business operations.
- Build scalable and auditable onboarding processes for new and existing users.
- Onboard sold custom contracts into our billing systems.
- Work with legal contracts using strong attention to detail.
- Partner with internal systems, global deal management, legal, sales ops, internal audit, go-to-market, engineering and accounting teams to develop and improve processes for contract reviews and to anticipate changing business requirements.
- Partner with account managers to solve user inquiries related to onboarding implementation, billing, and collections.
- Advocate for the customer to internal stakeholders.
- Share system feedback and insights to Sales, Product Management, Engineering, Support and Legal on innovation and improvement needed to optimize the Stripe user experience.
- Help scope, build, and deliver continuous process improvements that enhance operations.
Who you areMinimum requirementsMust have a Bachelor's degree or foreign equivalent in Finance, Business, Information Management, or a related field, plus 4 years of Client-facing experience in customer success, consulting, financial services, account management, or technical product sales.
Must also have 3 years experience in each of the following:
- Tracing process impacts from situation to end customers & business financial outcomes;
- Payment industry;
- GSuite and Excel;
- Working with large data sets;
- SQL;
- Project management or consulting;
- Data Modeling;
- Influencing business decisions by creating high quality presentations and documentations using PowerPoint;
- Digital workflow design, focusing on improving efficiency and user experience across organizational tools;
- Dashboard Design and Data Visualization using Tableau;
- Using data visualization tools including creating dashboards in Hubble to track KPIs and operational performance; and
- Forecast Modeling.
Salary: $152,069.00 - $199,200.00/Yr
This salary range represents the base salary range for the role and any sales commissions/sales bonuses targets, if applicable, would be in addition to the base salary.
40 hrs/week
50% Telecommuting Permitted.Up to 25% international travel required.Multiple Positions Available.
Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.WA52
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