What you'll doAs a Loyalty Specialist, you will play a critical role in executing loyalty marketing campaigns by creating, configuring, and validating loyalty offers across multiple programs and channels. You will collaborate with cross-functional partners including Marketing, Merchandising, Digital, CRM, Analytics, and external vendors to ensure offers are launched accurately and on schedule.
- Create and configure loyalty offers within loyalty management systems according to documented business requirements.
- Support the execution of personalized 1:1 member offers, targeted campaigns, promotional events, flyer offers, and ad hoc initiatives.
- Review campaign requirements and translate offer logic into system configurations.
- Conduct comprehensive testing and quality assurance to validate offer setup, targeting, rewards, and member experience.
- Perform defect identification, issue troubleshooting, and documentation of test results.
- Validate audience criteria, offer mechanics, earning conditions, exclusions, and reward calculations.
- Coordinate with business stakeholders to resolve configuration issues and clarify requirements.
- Support campaign launch readiness activities and ensure execution timelines are met.
- Monitor offer performance during launch periods and escalate issues where necessary.
- Maintain detailed documentation of offer configurations, testing outcomes, and operational procedures.
- Participate in continuous improvement initiatives to increase operational efficiency and reduce defects.
- Ensure compliance with established processes, controls, and service-level agreements.
- Assist with prioritization and management of multiple concurrent campaign requests.
What you bring - Post-secondary education in Business, Marketing, Operations, Technology, or a related field.
- 1-3 years of experience in loyalty operations, marketing operations, campaign execution, quality assurance, e-commerce operations, or a related discipline.
- Strong attention to detail and commitment to accuracy.
- Experience managing multiple priorities and working under tight deadlines.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Proficiency with Microsoft Office, particularly Excel.
- Ability to collaborate effectively with cross-functional teams.
- Experience working with loyalty programs, CRM platforms, or marketing technology solutions.
- Experience with campaign management, offer configuration, or promotion setup.
- Knowledge of quality assurance and testing methodologies.
- Familiarity with customer segmentation and personalized marketing concepts.
- Experience working with vendors and external technology partners.
We're always looking for great talent! In addition to competitive pay, we offer:
- Comprehensive benefits and retirement programs
- Performance incentives, Continuing Education Programs
- Other perks to support your well-being
- Career growth opportunities and product discounts
Broadband Salary range: $64,000.00 and $106,000.00 CAD Annual.
Our typical hiring range is between $64,000 and $85,000 CAD Annual. Salary decisions are also dependent on other factors such as your experience, industry benchmarks, internal equity and other role-specific requirements. For critical roles, the compensation offering will be reviewed to ensure alignment with market rate and conditions and the unique value you bring to the role.
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This posting represents an existing vacancy within our organization.
We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.
