Job Description
Job Summary
Job SummaryThe Logistics Field Representative is responsible for strategically managing customer relations and satisfaction within a defined geographic area. This role focuses on leading process improvement initiatives to optimize product delivery cycle times, reduce order processing costs, and maximize truck capacity. The representative serves as the key field liaison for the Logistics Services Center, negotiating third-party hauling rates, driving technology adoption (Trux), and proactively resolving logistics-related customer issues to achieve strategic and tactical business objectives.
Essential Functions
• Smart scheduling and freight pricing recommendations to maximize truck capacity, meet job-site coverage, and improve delivery and job-site turn times.
• Performs job-site evaluations for large projects. Collaborates with customers on job-site requirements.
• Participates in large project status meetings. Serves as the Logistics Services Center's eyes/ears on the job-site.
• Negotiate and manage relationships with third-party logistics providers when necessary.
• Recruits and attracts independent haulers.
• Collaborates with Trux on hauler onboarding activities.
• Leads Trux adoption efforts to achieve 100% adoption, if necessary
• Negotiates haul rates and arranges for contract hauling at stated prices. Negotiates hourly haul rates where applicable.
• Address and resolve any logistics -related issues or customer complaints promptly and effectively.
• Understands market dynamics.
• Proactively identify issues/concerns that could potentially impact customer service, and develop corrective actions to address any issues/concerns.
• Works closely with sales and marketing.
• Develop an organization and culture that is flexible and focused on satisfying customer needs and solving customer problems in support of strategic and tactical objectives.
• Recommend and implement changes to the order fulfillment process.
• Initiate and maintain a measurement system to track sales performance and customer satisfaction within the area (e.g.: round-trip times, loads per day, production/freight attainment, etc.).
• Identify and develop training programs, as necessary, to address any sales/customer service issues/concerns.
• Other duties and responsibilities may be assigned.
Critical Competencies
• Leadership Skills - Acts decisively and supports all aspects of the company to work together to accomplish objectives, vision, mission and values of Vulcan. Trusts and allows people to do their job, holding them accountable for the full extent of their responsibilities.
• Results oriented - Sets challenging goals (individual and organizational) and tracks performance against these goals. Ensures that all projects/tasks are completed on schedule and within budget.
• Communication Skills- Communicates clearly and effectively, both verbally and in writing, while actively listening and adapting the message to the audience.
• Negotiation Skills - Able to effectively communicate and persuade while understanding both their own and the other party's perspectives to reach mutually beneficial agreements.
• Planning and Organizing: Identifies and defines clear short-term goals and/or work outcomes that are required to implement strategic goals.
• Problem Solving - Identify, analyze, and resolve work-related issues efficiently and effectively using practical knowledge, experience, and hands-on skills. Finds practical solutions, implements fixes, and adapts to unexpected challenges.
• Strategic Planning - Ability to set a clear vision, establish long-term goals, and develop actionable plans to achieve organizational success by analyzing internal and external factors, anticipating future challenges, allocating resources effectively, and aligning team efforts with business objectives.
Responsibilities
Education
• BS/BA degree in business administration, logistics, and construction management; or an equivalent combination of training and work experience.
Experience
• Minimum of 5 years of work experience in the aggregate business with a good understanding of business functions and key metrics for sales and customer satisfaction. The individual should have prior experience in customer service or support.
Knowledge, Skills, and Abilities
• Strong logistics, dispatch, and customer service.
• Set and manage pricing.
• Continuous improvement methodologies.
• Prefer experience in aggregate and/or short-haul trucking.
• P&L responsibility experience.
• Knowledge of business and organizational practices.
• Knowledge of the construction materials industry, including aggregates and asphalt.
• Able to quickly analyze and understand complex business and organizational issues.
• Able to develop creative solutions to complex business and organizational issues.
• Superior analytical and problem-solving skills.
• Excellent interpersonal relationship builder.
• Able to relate to all levels of people and professionally represent Heritage.
• Business planning skills.
• Able to multitask in an environment that has and will continue to have increased pressure.
• Able to work under general direction and meet deadlines.
• Knowledge of personal computers and applications, and the use of automated business functions.
Other Requirements
• Must be able to sit for long periods of time.
• Able to use common office tools and technology, such as cell/office telephone, calculator, computer, and other electronic devices.
• Capable of travel (both ground and air) as needed.
• Self-motivated with the ability to work with minimum direct supervision.
• Work in a stressful, deadline-oriented environment that requires thinking and acting quickly and creatively to resolve problems.
• Ability to recall detailed information and communicate effectively with customers as well as haulers.
• Possess effective presentation and interpersonal skills appropriate to all levels of the organization.
Salary Range. The base salary range for this role is between $110,000 - $120,000 annual salary. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate's compensation, we consider a number of factors, including skillset, experience, job scope, and current market data.
