Job DescriptionJPMorganChase' Receivables Operations delivers lockbox services to clients for multiple lines of business across the firm. The Lockbox Operations division enables customers to outsource their accounts receivables functions by accepting traditional paper-based payments, digitizing supporting documents, and capturing key information on their behalf.
As an Executive Director for our Receivables Lockbox team, you will oversee the Brooklyn Lockbox operation. You will also act as a global leader for the function, leading a large, complex multi-shift operation, influencing the strategic direction of the business and ensuring best in class delivery for our clients. Collaboration with senior management, vendors, external clients, and internal partners in Technology, Sales, and Product is core to the role.
Receivables Operations is a people-driven business, with several initiatives underway to utilize emerging technologies to further expedite delivery to our clients. Being a leader in Receivables right now presents a unique opportunity to upskill and develop a diverse workforce while working to steer and implement strategic process improvement as the operation evolves.
This role is ideal for a highly motivated individual with advanced leadership skills and proven ability to successfully build and run a large scale operation.
Job responsibilities:- Building and managing, a large scale, complex, multi-shift operation with up to 140 employees and contractors; including training, task allocation, setting deadlines, and managing performance
- Formulating strategic, operational, and tactical objectives aligned with organizational goals
- Creating a positive and inclusive workplace where all employees thrive and feel like they belong
- Committing to hiring and building a workforce that reflects the vast diversity of the communities we serve; integrate and elevate diverse voices. Embrace difference and diversity of identity, experience, and thought
- Analyzing performance trends, leveraging data to make decisions aimed at improving operational management systems, processes, and implementing best practices to enhance efficiency and effectiveness for our clients
- Managing people, risk, process, suppliers, and vendors in order to ensure timely, consistent, high-quality output
- Manage the organization's operational budgets, ensuring efficient utilization of resources; eliminate waste, continuously identify opportunities to improve efficiency
- Conduct risk assessments and implement preventative measures in order mitigate potential risks
- Support Managing a separate data entry processing operation from end-to-end, including the implementation of operational policies, processes and services
Required qualifications, capabilities, and skills:- Demonstrated ability to develop a vision and strategy while working in a highly collaborative manner on execution
- Ability to gain credibility and respect among business leaders, key internal & external stakeholders and staff by demonstrating curiosity, expertise, sound decision making, and possessing excellent communication, influencing, and negotiating skills
- Experience leading a large, complex operations team with a highly engaged workforce through establishing meaningful connections with people across all levels of the organization
- Exhibits excellent judgment and experience making high-impact decisions with accountability and ownership of outcomes
- Excellent analytical skills and organizational skills with a keen eye for detail; experience using data to adhere to budgets, manage team and individual performance, identify trends, and to solve problems
- Comfortable with ambiguity, adaptable to change; capable of adjusting strategy or process in response to dynamic business environment and unexpected changes; ability to navigate large organization with confidence
- Strategic thinker with exceptional leadership skill to motivate teams, make decisions, and guide the organization toward operational goals
- Ability to travel and ability to work non-traditional hours and/or additional hours as business needs arise
Preferred qualifications, capabilities, and skills:- Operations management expertise and passion for continuous improvement; experience standing-up an operation and executing process and innovative strategies
- Creative problem solver who is outcome oriented, with proven ability to improve operations performance
- 10+ years management/leadership experience in a business discipline, or relevant work experience in an Operations environment (Logistics, Manufacturing, Hospitality, etc.)
- Exhibits a commercial mindset - attitude of personal accountability for the Firm's resources
This position will require you to work non-traditional hours and/or additional hours as business needs arise. Travel is required at times.About UsJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the TeamJ.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
