**ACTIVE TS/SCI SECURITY CLEARANCE WITH POLYGRAPH REQUIRED**What You'll Do:As an IT Engineer, you'll be a critical player in delivering Tier II support across multiple large enterprise environments that include both Windows and
Linux-based desktop and server systems. You will operate within multiple security enclaves in a
hybrid Windows & Red Hat Enterprise Linux (RHEL) environment, ensuring consistent system performance and reliability.
Your Primary Responsibilities Will Include:- System Administration & Advisory: Administer both Windows and Linux workstations, including EVDI and physical systems, to ensure stability, performance, and security.
- Linux Desktop Support: Provide direct support for Linux desktop users, resolving issues related to system performance, configuration, software compatibility, and user environment optimization.
- Troubleshooting & Incident Resolution: Diagnose and resolve issues affecting both Windows and Linux systems, including application crashes, connectivity issues, and performance degradation.
- User Experience Improvement: Analyze and resolve user issues across platforms, and work with cross-functional teams to implement improvements.
- Customer Support: Deliver Tier II support for Linux and Windows applications, offering remote desktop assistance and escalating as needed.
- Proactive Solutions: Identify and implement both immediate and long-term fixes to technical problems, ensuring minimal impact on operations.
- Collaboration & Communication: Work effectively within small and large teams, and communicate clearly with both technical and non-technical stakeholders.
- Incident Management: Lead triage, response, and communication for system incidents, contributing to major projects and continuous improvement efforts.
What We're Looking For:We're looking for an experienced IT professional with hands-on expertise in
both Windows and Linux environments, particularly with a strong emphasis on
Linux desktop support and troubleshooting.
Minimum Requirements:- Bachelor's Degree in Computer Science, Engineering, or a related field - or equivalent technical training, work, or military experience.
- 8+ years of experience in systems administration supporting both Windows and Linux operating systems.
- Active TS/SCI with Polygraph clearance is required.
- A valid DoD Information Assurance (IA) certification (such as CompTIA Security+ CE, SSCP, or CCNA-Security) is necessary; CompTIA Security+ CE is preferred.
- Must obtain DoD 8570 Computing Environment (CE) training within 6 months of hire.
Technical Expertise Should Include:- Linux Desktop Administration (Red Hat, CentOS, or Ubuntu) - installation, configuration, and user support.
- Windows 10, Server 2012, Server 2016.
- Active Directory, DNS, DHCP, DFS, LDAP.
- Application troubleshooting (Outlook, Excel, Word, Java, browsers).
- Familiarity with ServiceNow, NETS, or similar ticketing systems.
- Solid understanding of ITIL v3 or higher.
Bonus Skills (Not Required but a Plus):- Experience with Microsoft System Center Configuration Manager (SCCM).
- PowerShell or Bash scripting.
- Familiarity with virtualization technologies (VMware, Citrix).
- Experience with profile management tools like VMware UEM.
- Working knowledge of Microsoft Exchange and AV/telephony support.
- Networking fundamentals.
- Familiarity with agency-specific requirements and secure environments.
Ready to join a mission-focused team and grow your technical career in both Windows and Linux systems administration? Apply today and become part of a community that values innovation, integrity, and service excellence.Additional Information- All your information will be kept confidential according to proper guidelines.
- Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $130k-140k. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
- Highlights of our benefits include Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more!
