Job Title: Linux Platform Engineer (Linux/Windows & Automation Support)Job Location: Hybrid- Toronto, ONWe are seeking an experienced Linux Platform Engineer
(Linux/Windows & Automation Support) to support enterprise infrastructure and platform operations within a highly dynamic production environment. The ideal candidate will have strong operational experience across Windows and Linux platforms, expertise in ITIL processes, scheduler administration, automation troubleshooting, and a proven ability to coordinate with global stakeholders to ensure operational excellence and service continuity.
This role requires strong problem-solving skills, hands-on technical troubleshooting capabilities, and experience managing incidents, changes, releases, and platform-related operational activities within a mission-critical environment.
In this role, you willa { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }- Manage and support ITIL service management processes including Incident, Problem, Change, Release, and Knowledge Management to ensure operational stability and service excellence.
- Coordinate with client stakeholders, offshore delivery teams, infrastructure teams, and application support groups to drive timely resolution of incidents, changes, releases, and operational issues.
- Provide day-to-day operational support for enterprise Windows and Linux environments, ensuring high availability, performance, and reliability of critical production systems.
- Monitor systems, applications, and scheduled workflows; proactively identify issues and execute corrective actions to minimize business impact.
- Perform detailed troubleshooting and debugging of production issues by analyzing system logs, exception reports, and application failures across Linux and Windows platforms.
- Conduct Root Cause Analysis (RCA) for recurring incidents and implement permanent fixes and preventive measures to improve system stability.
- Create, configure, maintain, and troubleshoot Linux scheduler jobs using cron and crontab, ensuring successful execution of business-critical batch processes.
- Debug, enhance, and support automation scripts written in Bash and Python, resolving execution failures and optimizing operational efficiency.
- Administer Stonebranch Scheduler by creating, configuring, executing, monitoring, and troubleshooting jobs, workflows, and automation processes across the enterprise environment.
- Develop and maintain operational documentation, knowledge articles, runbooks, and support procedures while providing timely status updates and communications during incidents, releases, and major operational events.
Required Qualifications- Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience.
- 5+ years of experience in Infrastructure Operations, Production Support, or Platform Support environments.
- Strong understanding of ITIL processes and service management frameworks.
- Experience supporting enterprise Windows and Linux environments.
- Hands-on experience with:
- Incident Management
- Problem Management
- Change Management
- Release Management
- Knowledge Management
- Strong troubleshooting and debugging skills.
- Experience performing Root Cause Analysis (RCA) and implementing permanent fixes.
- Experience with Linux scheduling tools (cron, crontab).
- Hands-on experience debugging Bash and Python scripts.
- Strong written and verbal communication skills.
- Ability to work effectively with global teams and client stakeholders.
Preferred Qualifications- ITIL Foundation Certification.
- Experience supporting highly regulated enterprise environments.
- Experience with monitoring and observability tools.
- Exposure to automation and DevOps practices.
- Knowledge of enterprise job scheduling and workload automation platforms.
- Experience working in banking, financial services, or large-scale enterprise environments.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- Long-term/Short-term Disability
- Paid Parental Leave
Work model:At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements,
this is a hybrid requiring 3 days a week at client site in Toronto, ON, CA.The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
