Job Description:What is the opportunity?The Lighthouse Architect is a senior, customer-facing technical advisor responsible for helping enterprise customers design, implement, and operationalize solutions that drive long-term success and value realization. Acting as a trusted partner, the Lighthouse Architect bridges business objectives and technical execution, providing architectural guidance, risk mitigation, and ongoing optimization throughout the customer lifecycle. This role is hands-on, consultative, and highly collaborative-working closely with customers, internal product and engineering teams, sales, and delivery partners to ensure successful outcomes and sustained customer confidence.
Key Responsibilities:Customer Engagement & Advisory - Serve as a trusted technical advisor for assigned strategic customers.
- Understand customer business goals, technical environments, and success criteria.
- Translate customer requirements into practical, scalable architecture recommendations.
- Build long-term relationships with customer technical and business stakeholders.
- Partner with account teams to align technical strategy to renewal, adoption, and expansion goals-maintaining a strong value narrative with customer leaders.
Solution Architecture & Technical Leadership - Design, validate, and evolve solution architectures aligned to best practices and customer objectives.
- Lead technical discovery, architecture reviews, and design workshops.
- Provide guidance on deployment models, integrations, scalability, performance, and security.
- Identify technical risks early and drive mitigation strategies.
Delivery & Execution Support - Partner with implementation teams, partners, and customer resources during onboarding and major initiatives.
- Provide oversight and technical direction without necessarily owning day-to-day project management.
- Support complex troubleshooting and act as an escalation point for architectural issues.
- Validate solutions against desired outcomes and architectural intent.
Customer Success, Adoption & Value Realization - Proactively drive customer outcomes by increasing adoption and effective usage of current entitlements, ensuring customers realize measurable value from the solutions they already own.
- Identify and remove adoption or consumption blockers (process, technical, or organizational), partnering with customer stakeholders and internal teams to accelerate progress.
- Translate customer objectives into a practical adoption roadmap (milestones, success criteria, operational readiness) that supports renewal health and long-term stickiness.
- Spot and qualify expansion opportunities by connecting customer initiatives and emerging use cases to additional solution capabilities, and coordinate with account teams to pursue growth paths responsibly.
Internal Collaboration & Enablement - Collaborate with Sales, Customer Success, Product, Support, and Engineering teams.
- Provide customer feedback to influence product direction and roadmap alignment.
- Share patterns, lessons learned, and best practices across the Lighthouse team.
- Contribute to internal documentation, enablement content, and architectural standards.
What will you bring to Omnissa? - 8+ years of experience in technical consulting, solution architecture, or enterprise IT roles.
- Strong background in designing and supporting complex enterprise solutions.
- Experience working directly with customers in advisory or pre/post-sales technical roles.
- Ability to explain complex technical concepts to both technical and non-technical audiences.
- Proven ability to operate independently with executive-level customers.
- Strong problem-solving, communication, and relationship management skills.
Preferred Qualifications - Experience supporting large, complex enterprise accounts.
- Familiarity with modern enterprise architectures (cloud, identity, security, endpoint, virtualization, integrations, etc.).
- Experience influencing technical decisions without direct authority.
- Prior experience in Customer Success, Architecture, or Professional Services organizations.
Success in This Role Looks Like - Customers trust you as a strategic technical partner, not just a support resource.
- Architectures are well-designed, resilient, and aligned to customer business goals.
- Technical risks are anticipated and addressed before becoming escalations.
- Customers adopt solutions successfully and continue to expand usage over time.
- Internal teams rely on Lighthouse Architects for clarity, guidance, and leadership.
Location: USA
Location Type: Remote
Travel Expectations: None
Compensation: The typical base salary for this role is between USD $183,150- $305,250 per year and it may be eligible for participation in a corporate bonus program. Actual compensation offer may vary from posted hiring range based upon geographic location, work experience, education, skill level, or other relevant factors. In addition to competitive compensation, Omnissa offers a variety of benefits such as employee ownership, health insurance, 401k with matching contributions, disability insurance, paid-time off, growth opportunities, and more.
