The Lifecycle team is responsible for helping customers take the right next step-from sign-up to becoming active investors. This role is focused specifically on top-of-funnel and early lifecycle moments, ensuring new users understand what to do, why it matters, and how to get started.
You'll own the activation journey-from account creation through first deposit. You'll partner closely with Product, and Data to design onboarding experiences, messaging, and experiments that turn new sign-ups into funded, engaged customers.
This role is critical to building momentum early in the customer journey-driving clarity, reducing friction, and helping users form their first investing habits.
What you'll do: - Own lifecycle strategy across early user journey, with a focus on activation and first deposit
- Design and optimize onboarding experiences that clearly guide users to their first key actions
- Drive improvements in first deposit conversion, time to deposit, and early engagement
- Build targeted onboarding journeys based on entry signals (e.g., referral, promo, IRA intent)
- Develop and test messaging that explains core value props (e.g., investing, Auto-Stash) in simple, motivating ways
- Identify early drop-off points and design rescue strategies to re-engage users who stall
- Partner with Product to improve onboarding UX, reduce friction, and align messaging with product flows
- Run A/B tests across onboarding emails, push, and in-app messaging to improve activation rates
- Collaborate with Growth and PMM to ensure continuity between acquisition messaging and onboarding experience
- Translate user behavior and insights into clear next steps that help users build confidence early
What we're looking for: - 4-7+ years of experience in lifecycle marketing, growth, or product marketing with a focus on activation or onboarding
- Proven track record of improving conversion metrics (e.g., signup 1 activation, first purchase/deposit)
- Strong understanding of early lifecycle funnels and how to drive user action quickly and effectively
- Experience building and optimizing onboarding flows and early user journeys
- Comfortable working with data to identify drop-offs, define success metrics, and measure impact
- Experience running A/B tests and using experimentation to improve conversion
- Ability to simplify complex products into clear, actionable messaging for new users
- Strong cross-functional collaboration with Product, Data, and Growth teams
- Bias for action and ability to iterate quickly in a test-and-learn environment
Gold Stars- Experience in fintech, investing, or subscription-based products
- Familiarity with onboarding optimization for financial or behavior-change products
- Experience with tools like Braze, Mixpanel, or similar
- Experience with entry signal-based personalization or dynamic onboarding journeys
- Strong copy instincts, especially for motivating first-time users to take action
- Experience designing rescue or reactivation flows for early-stage users
- Understanding of how activation impacts downstream metrics like retention, LTV, and AUM
#LI-HYBRID
Helping You Invest in Yourself - Comprehensive total rewards package, comprising compensation (salary and equity) and health care benefits
- Complimentary subscription to Stash+ account
- Hybrid Work Policy - We operate a hybrid work environment in NYC that prioritizes time together in the office to strengthen teamwork, innovation, and culture, while still allowing for work-from-home flexibility.
- Flexible PTO
- Work-from-home equipment stipends; home internet subsidy
- Paid Parental Leave (offerings for birth giving and non-birth giving parents) Primary 6 Secondary
- Enhanced health and wellness benefits through One Medical, Gympass, and Maven Health
Salary Range:$110,000 - $164,435The base salary range represents the reasonably anticipated low and high end of the salary range for this position. Actual salaries will vary and will be based on various factors, such as the candidate's qualifications, skills, experience and competencies, as well as internal equity and alignment with market data for companies of our size and industry.
**No recruiters, please**
