Salesforce

Licensing Consultant

Salesforce • $80K — $110K *
Indianapolis, IN 46227In-Person
Enterprise Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 4+ years experience in complex business processes, with focus on deal negotiation and compliance
  • Deep knowledge of software licensing models (Subscription, SaaS, Consumption)
  • Strong communication skills to convey technical concepts across organizational levels
  • Proficient in data analysis and visualization, turning data into compelling narratives
  • Ability to adapt effectively between tactical execution and high-level advisory roles

Responsibilities

  • Consult with Sales, Legal, and peers to structure complex, multi-cloud agreements
  • Manage high-priority escalations while partnering with Senior Consultants on critical agreements
  • Investigate product implementation issues and maintain practical understanding of systems
  • Integrate AI and automated workflows into consultation practices to enhance output
  • Support and lead operational improvements and shifts in go-to-market strategy
  • Identify trends in licensing escalations and develop compliance strategies
  • Contribute to licensing training and educate cross-functional partners

Benefits

  • Opportunity for career advancement toward Senior Licensing Consultant roles
  • Gain visibility into complex software deal execution
  • Work in a dynamic environment with cross-functional project leadership
  • Access to advanced analytics tools to drive strategic decisions
  • Engage with a diverse set of stakeholders within the Salesforce ecosystem
Full Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Finance

Job Details

As a Licensing Consultant on the Global Licensing Programs (GLP) team, you serve as a critical strategic advisor and escalation point within the Salesforce Foundations ecosystem—spanning Tableau, CRM Analytics, MuleSoft, Data360, and Agentforce.  You are the vital bridge between foundational operations and senior deal architecture. In this dynamic, field-facing role, you will flex across a wide spectrum of complexity: seamlessly blending hands-on tactical resolution with high-level consultative guidance on complex, multi-cloud deals. You will partner with Sales, Legal, Deal Desk, and Product to ensure compliance and drive revenue, while actively shaping the team's knowledge repository and business guides to deliver real-time, scalable solutions for the future. 

Deal Consultation & Escalation Management
  • Guide the Deal Cycle: Consult directly with Sales, Legal, and peers across P2C including Deal Desk, Sales Ops, and Provisioning, to structure complex, multi-cloud agreements. You will ensure standard and non-standard deals are executed effectively and aligned with licensing policies.
  • Flex the Complexity: Operate across a fluid spectrum of business needs. You will manage daily, high-priority escalations from our foundational operations team, while simultaneously scaling up to partner with Senior Consultants on critical, high visibility negotiated and enforced agreement structures.
  • Maintain Tactical Readiness: While your primary focus is consultative, you will remain hands-on in the operational trenches—investigating intricate product implementation issues, identifying non-compliant usage, and maintaining a deep, practical understanding of our systems.
Systemic Improvement & AI Integration
  • Scale with Modern Tooling: Actively integrate AI and automated workflows into your daily consultation practices to scale your output and ensure the guidance provided to Sales is highly reliable and rapidly delivered.
  • Lead Process & Projects: Support and lead medium-scale operational improvements and shifts in GTM strategy. You will act as a key stakeholder in executing End of Life (EOL) product transitions, driving compliance campaigns (e.g., Attrition Defense), and enabling feature adoption across the broader GLP organization. 
  • Mitigate Risk & Build Playbooks: Proactively identify trends in licensing escalations. Partner with leadership to create strategies for compliance risk mitigation, translating your frontline observations into new standard operating procedures.
Cross-Functional Enablement
  • Educate the Field: Identify gaps in our internal knowledge base and actively contribute to the GLP team’s comprehensive licensing training portfolio, delivering enablement sessions to cross-functional partners.
  • Data-Driven Storytelling: Utilize advanced analytics (Tableau, Data Cloud) to investigate licensing usage and provide programmatic analysis that supports GLP team positions and drives strategic business decisions.
  • Manage the Narrative: Handle highly nuanced customer-facing and sales-facing context, steering direct conversations to resolve friction and clarify policy without slowing down revenue.

Required Skills/Experience:
  • Experienced Advisor: You bring 4+ years of experience coordinating complex business processes, with a heavy focus on deal negotiation, risk management, compliance, or enterprise SaaS product implementation. (Bachelor’s Degree or equivalent directly relevant experience required; advanced degree preferred).
  • Domain Expert: You possess deep, practical knowledge of software licensing models (Subscription, SaaS, Consumption) with proven client- or vendor-side exposure.
  • Exceptional Communicator: You exhibit elite written, verbal, and visual communication skills, capable of translating highly technical concepts to all levels of the organization—from operations specialists to Sales VPs.
  • An Analytical Storyteller: You don't just pull data; you use data analysis and visualization to communicate a compelling story and champion data-driven decisions that challenge the status quo.
  • A Driven Doer: You operate with a strong sense of urgency and a fluid adaptability, comfortably pivoting from executing a tactical system fix to advising on a multi-million dollar deal structure.

This role places you at the very center of how Salesforce monetizes its most strategic platforms. You will gain unparalleled visibility into complex software deal execution and cross-functional project leadership. By mastering this fluid, high-impact environment, you will build the specific portfolio of strategic success required to advance toward Senior Licensing Consultant and leadership tracks.

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

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Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Enterprise Technology
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
NASDAQ
CRM
* Ladders Estimates

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