Level 2 Desktop Support - AVP

MUFG Bank, Ltd. • $94K — $158K *
New York, NY 10025In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 1-3 years of support experience specifically with MS Office 365 in Financial Services and Banking.
  • Strong understanding of network infrastructures including Routers, Switches, Firewalls, TCP/IP, and LAN technologies.
  • Skillful in analyzing business and technical process flows to suggest improvements.
  • Proficient in identifying business problems and providing technical solutions.
  • Effective communication skills, including technical writing, presentation, and verbal abilities.
  • Experience in project scheduling, maintenance, and tracking, as well as budget/resource maintenance.
  • Bachelor's degree or equivalent work experience is desired.

Responsibilities

  • Provide technical support to remote users via VPN and document issues in ServiceNow.
  • Track and manage hardware/software assets per IT asset management policies.
  • Build, test, and deploy workstations according to established guidelines.
  • Communicate issues affecting large client groups to management.
  • Deliver technical support for branch offices via phone and online sessions.
  • Oversee End User Computing changes while following company guidelines.
  • Offer premium support to executive-level employees, ensuring exceptional service continuity.

Benefits

  • Comprehensive health and wellness benefits.
  • Retirement plans to secure financial future.
  • Educational assistance and training programs for career growth.
  • Income replacement for employees with qualified disabilities.
  • Paid maternity and parental bonding leave to support families.
  • Generous vacation, sick days, and holiday allowances.
Full Job Description
Job Summary:

General Level II Support:
  • Provide technical support for remotely connected users through VPN.
  • Track hardware/software assets and ensure documented IT asset management policies are
  • followed.
  • Build, test, and deploy workstations in adherence to MUB's MUBK's established policies and
  • guidelines.
  • Document new problems and incidents utilizing MUB's ServiceNow ticketing system. Monitor
  • ServiceNow ticket queue, respond promptly to incidents and problems and follow through to
  • resolution.
  • Communicate to MUBK's supervision of any issues that need management attention and
  • problems that impact large numbers of clients.
  • Provide technical support for branch office support via a combination of phone and "on-line
  • connected session" to resolve incidents.
  • Provide support for End User Computing Move/Add/Changes in adherence with MUBK's
  • guidelines.
  • Follow up with service team for root-cause analysis (problem management) for continuous
  • improvement of service delivery processes.
  • Provide "white glove" services support for premier/executive level employees to ensure
  • continuity of services and prompt addressing of issues. Follow up to ensure all needs are addressed.
  • Provide User provisioning/de-provisioning for HW/SW in accordance with MUBK's IT asset management procedures.


MS Office 365 Support:

  • Provide MS Office 365 support services for end-user computing hardware and software by
  • receiving and responding to incidents and requests submitted by end users via telephone call or
  • voicemail, email or ServiceNow.
  • Provide response, troubleshooting, resolution and tracking of MS Office 365 user requests for
  • supported systems and services.
  • Collaborate with on-site staff to supplement the existing MS Office 365 knowledge base and
  • document solutions.
  • Install, configure and deploy MS Office 365 applications to support user requirements and


Requirements:

  • Minimum of 1-3 years of support experience with MS Office 365 in the Financial Services and Banking industry •
  • Strong understanding of network infrastructures - Routers, Switches, Firewalls, TCP/IP and LAN technologies
  • Ability to analyze business and technical process flows and contribute ideas and recommendations for improvement •
  • An ability to understand business problems and solve with technical solutions • Ability to communicate effectively - technical and/or professional writing skills, presentation skills, verbal •
  • Identify key stakeholders and help define the project objectives.
  • Work across the organization to execute the project.
  • Keep all stakeholders informed of status and issues •
  • Experience in project scheduling, maintenance, status reporting, issue resolution & tracking, creation/maintenance of budgets/resources •
  • Must have strong interpersonal, organizational and leadership skills


Minimum Degrees & Certifications Desired: Bachelor of Science or Bachelor of Arts degree • Minimum Degree(s) and Certification(s) desired: Bachelor degree or equivalent work experience.

The typical base pay range for this role is between $94K - $158K depending on job-related knowledge, skills, experience, and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

MUFG Benefits Summary

About MUFG Bank, Ltd.

MUFG Bank, Ltd. Careers

There has never been a better time to join the global team at MUFG Bank, Ltd., a premier institution recognized for its leadership in the financial sector. MUFG Bank, Ltd. offers a plethora of job opportunities that cater to a variety of skills and interests, all while fostering professional growth and innovation.

Work You’ll Do

Join MUFG Bank, Ltd.'s distinguished team to assist some of the most sophisticated clients in navigating their financial landscapes. At MUFG Bank, Ltd., team members lead from a unique position in the marketplace, at the crossroads of financial expertise, industry knowledge, and digital innovation. Engage with a global team of business and financial advisors to help clients master their economic strategies and challenges. Collaborate with the largest group of finance professionals in the industry – a network that spans across continents offering unmatched opportunities for networking and professional development.

Introducing the MUFG Bank, Ltd. Business Advisory

The team is dedicated to building a leading Advisory group to guide some of the most renowned companies through their financial strategies using innovative solutions.

Do Innovative Work

Be part of a team that delivers targeted financial solutions through a depth and breadth of consulting experience and innovation that’s second to none.

Be Part of a Great Team

Work on a wide range of financial technologies and harness the unparalleled capabilities, global scale, and joint solution development that only MUFG Bank, Ltd. can offer.

Future-Proof Your Career

Advance your career as far as your ambition can take you with limitless opportunities supported by unmatched training, development, and certification support.

Explore

Discover how MUFG Bank, Ltd. is leading the way in financial innovation with cutting-edge projects like blockchain for secure transactions and AI for risk assessment.

The MUFG Bank, Ltd. Alliance

The combined service capabilities, global scale, and joint solution development enable clients to overcome challenges and lead transformation in their industries. Clients worldwide turn to MUFG Bank, Ltd. for new strategies and financial solutions to drive growth and success in the digital era.

Stay Connected

Join the Team

Search open positions that match your skills and interests. MUFG Bank, Ltd. seeks passionate, curious, creative, and solution-driven team players.

SEARCH MUFG JOBS

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the professionals who work at MUFG Bank, Ltd.

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Learn more about MUFG Bank, Ltd.
Industry
Finance & Insurance
* Ladders Estimates

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