Leasing Service Manager (PacLease) to join our
Salt Lake City, UT team.
Salary Minimum and Maximum: $85,000 - $95,000 DOE!!
JOB SUMMARY: The primary functions of the PacLease Service Manager is control the quality of repairs completed in the Paclease Service Department and to monitor efficiency and productivity of technicians on the shop floor.
DUTIES AND RESPONSIBILITIES:- Opening work orders, searching Service Information Record (and Pac Lease Warranty Matrix) for open warranty campaigns, technical information bulletins, or manufacturer recalls. Completing fields for estimated repair time, mileage, and Managed Maintenance (MM) codes upon opening of repair order.
- Notifying technician of assigned job duties, warranty availability, and customer initial request for service.
- Personally performs quality control checks of workmanship on each service project. Post PM performance, will randomly screen PM's to ensure work was completed and quality standard is high.
- Coordinates communication between Service Technician and Customer regarding recommended services, changes in repairs, costs, and time-of-completion and necessary recalls / campaigns that may change customer scheduling or facilitate a substitute unit being issued.
- Monitors efficiency on each Technician, helps improve their skill level and work performance through better supervision, work assignment, and training.
- Upon completion of repairs, will ensure that warranty parts have been tagged, Service Technician story is completed, and that story is complete. Service Technician narratives will include the customer complaint, cause, and correction needed to perform repairs.
- Assure that all customer damage and re-billable items are photographed and attached to Repair Order. Split bill to correct customer accounts and verify accuracy of Service Technician narrative and repair performed.
- Ensure that all warrantable repairs are recovered. This will be completed in a timely fashion, and all warranty tickets should be submitted within 72 hours of repair completion.
- Attach all necessary documentation to Repair Order upon completion of work. This includes, but is not limited to, Service Sheets, PDI Forms, Damage Photographs, DOT Infractions, and DPF Cleaning Sheets.
- Close open tickets as repairs are completed. Ensure that time punches are correct. Adjust times as needed on tickets. Import Service Technicians stories, and edit as needed to ensure professional appearance before closing. If time variance is longer than 30 to 45 minutes on punches, consult with technician and Service Manager to find cause and correct timeline to repair.
- Maintain and manage company supplied mobile service truck. Work alongside other technicians completing unit repairs and maintenance, as well as training and hiring new technicians to fill rolls needed within that department.
QUALIFICATIONS: - High School Diploma or the equivalent
- Ability to read and comprehend English instructions and information
- Excellent organization, communication, and managerial skills
- Valid Commercial Driver's License and good driving record
- Two years of experience working in a diesel repair shop
- Working knowledge of heavy truck repair methods
- One-year supervisory experience
- Professional personal appearance
WORKING CONDITIONS:This position involves both sedentary and physically demanding. For part of the shift, s/he will work at a desk in an office setting, doing paperwork, filing, and key entry on a computer video monitor. For part of the shift, s/he will climb stairs, climb in and out of vehicles, stand, stoop, kneel, crouch, and reach, moving about the dealership facility to communicate with managers, employees and customers. Will be exposed to noise, dust, exhaust fumes and a variety of other hazardous and non-hazardous materials. Must be able to lift up to 50 lbs. unassisted on a regular basis.
BENEFITS:- Kenworth Sales Company promotes a progressive environment with an emphasis on teamwork, customer service, training and personal development.
- Stability - Company is financially strong with an established base of customers and is well-positioned for continued expansion.
- History of Excellence - Work for an award-winning dealership with a reputation for unsurpassed quality and customer service.
- Excellent compensation and benefits package including comprehensive Health and Dental insurance, Flexible Spending Accounts (FSAs) with FLEX Card, Group Life Insurance, Short Term & Long-Term Disability Insurance, Voluntary Life Insurance, Corporate Holidays, Paid Vacation and Personal Leave, 401(k) plan with company match, and Voluntary Supplemental Insurance plans.
Veterans are encouraged to apply!
