Job Summary
The learning technology specialist is highly organized, solutions minded, and a customer-focused professional who supports learning technology service requests and manages web-based content. The ideal candidate brings a blend of technical aptitude, communication skills, collaboration, and attention to detail to ensure seamless service delivery and excellent user experience.

The Learning Technology Specialist manages the company's learning platforms, by working cross-functionally with key stakeholders and other specialist across the organization to ensure training modules, job support materials, and upskilling is provided to employees and contractors, while aligning to the company's missions.

Platform Management

• •  Manages administrative and technical aspects of the LMS, LXP, and LCMS systems, including uploading content, creating courses & curricula, testing, assigning, maintaining, and reporting on learning content. 
  • Maintains data integrity for the learning technologies, such as course descriptions, course or class changes, training content, materials, user groups, etc. 
  • Collaboratively works with others in IT, system vendors, technical and operations training, NiSource leaders, etc. to proactively manage the learning systems to meet company compliance and planning needs. 
  • Works with the administrative end users, such as content owners, to train them on the learning technologies' foundational functionality and their responsibilities within the systems. 
  • Acts as the point of contact for administrative end users to troubleshoot authoring issues using critical thinking and testing as needed. 
  • Stays current on all learning technology and learning experience design evolution. 
  • Makes recommendations for future improvements to governance, content management, workflow processes, and user experience. 
  • Authors and maintains procedures and policies to ensure the security and consistent use of the learning technologies according to departmental directive. 
  • Acts as subject matter representative for partners on how to best utilize the learning technologies.  

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Content Management

• •   Partners closely with the team of content owners, stakeholders, and vendors to support the execution of annual mandatory education and just in time training requests. 
  • Implements learning elements such as campaigns, enrollments, and completions as well as manages content libraries, group permissions, taxonomy, reporting and dashboards. 
  • Uploads, publishes, tests, archives learning solutions, assigns training curricula, and adds and deletes resources as needed. 
  • Creates and manages overall course structures, curricula, templates, sets up programs, maintains learning plans, documents, and libraries in alignment with compliance and the organization’s needs. 
  • Manages ticket systems through triaging, prioritizing, troubleshooting, and resolving issues with end users. 

Data Reporting/Analytics

• •   Manages the distribution and availability of existing reports and operational and business outcome metrics within learning technologies. 
  • Maintains confidential information as is appropriate when reporting learning histories and data metrics. 

Qualifications

Learning Technologies Specialist 1

•  Bachelor’s degree in Instructional Design, Organizational Learning, Information Technology, Communications, Education, Education Technology or 2 years related field or platform management experience 
• Excellent communication skills - oral and written - and the interpersonal skills needed quickly to establish relationships of trust and collaboration 
• Excellent time management and prioritization skills 
• Ability to define problems, collect data, establish facts, and draw valid conclusions 
• Ability to contribute and collaborate effectively as a member of a highly functioning and productive team 
• Ability to establish and maintain effective relationships with internal and external stakeholders in a manner that consistently meets the organization's expectations for exemplary customer service 
• Strong oral and written skills; ability to communicate technical and procedural concepts in laymen's terms 
• Intermediate Microsoft to Advanced Office skills 
• Ability to work flexible schedules and travel (20-30%) 

Learning Technologies Specialist 2

• Bachelor's Degree in Instructional Design, Organizational Learning, Information Design, Communications, Public Relations, or related field
• Experience managing CMS, LMS, LCMS, or similar content systems
• Highly capable with learning management systems (LMS, PST, Onboard)
• Experience analyzing business processes, developing user and process documentation, and/or program communications while demonstrating exemplary research and writing skills
• Experience in managing and facilitating multiple projects simultaneously and driving execution
• Effective team building and leadership skills, coaching, aligning performance for success, adaptability, building trust
• Ability to establish and maintain effective relationships with internal and external customers in a manner that consistently meets the organizations expectations for exemplary customer service
• Ability to communicate effectively, both verbally and in writing; strong conceptualization and visual communication ability; strong presentation skills
• Ability to work independently and proactively; strong organizational skills and the ability to successfully complete multiple tasks within established and changing deadlines
• Ability to contribute and collaborate effectively as a member of a highly-functioning and productive team
• High attention to detail and strong proofreading, content auditing skills
• Ability to work flexible schedules and travel (20-30%)

Learning Technologies Specialist Sr

• Bachelor's Degree in Instructional Design, Organizational Learning, Information Design, Communications, Public Relations, or related field
• Experience in managing and facilitating multiple projects simultaneously and driving execution
• Experience managing CMS, LMS, LCMS, or similar content systems
• Effective team building and leadership skills, coaching, aligning performance for success, adaptability, building trust
• Experience analyzing business processes, developing user and process documentation, and/or program communications while demonstrating exemplary research and writing skills
• Highly capable with Microsoft Office suite; familiarity with visual design tools such as Visio, Photoshop, Illustrator, InDesign
• Excellent communication skills, both verbally and in writing; strong conceptualization and visual communication ability; strong presentation skills
• Experience in adult learning methods.
• Collaborate and contribute effectively as a member of a highly-functioning and productive team
• Establishing and maintaining effective relationships with internal and external customers in a manner that consistently meets the organizations expectations for exemplary customer service
• Work independently and proactively; strong organizational skills and the ability to successfully complete multiple tasks within established and changing deadlines
• High attention to detail and strong proofreading, content auditing skills
• Expert with Microsoft Office suite; familiarity with visual design tools such as Visio, Photoshop, Illustrator, InDesign
• 5+ years of experience with CMS, LMS, LCMS, or similar content systems
• Ability to work flexible schedule and travel (20% - 40%)

Preferred Qualifications 

•  Experience in the utility industry 
• Workday Learning Certification 
• Experience with ticketing systems e.g. ServiceNow or Workday
• Proficient with Excel or Power BI
• Web Design/HTML/xAPI
• Experience with content management systems or publishing tools

Competencies 

• Collaboration 
• Continuous Learning 
• Customer Orientation 
• Leveraging Feedback 
• Managing Work 
• Technical/Professional Knowledge 
• Valuing Differences 
• Work Standards 
• Detail Oriented

Salaries for Job Family:

• Learning Technologies Specialist 1: 62,000.00 - 74,500 - 86,800.00 USD Annual
• Learning Technologies Specialist 2: 69,900.00 - 87,400 - 105,000.00 USD Annual
• Learning Technologies Specialist Sr: 82,200.00 - 102,800 - 123,200.00 USD Annual

As a public utility, NiSource provides essential services to customers 24/7. Emergency needs can arise at various times throughout the year, including during storm season. Employees may be required to support emergency response efforts, which could include working outside normal hours or assisting with tasks outside of typical responsibilities.

Work Authorization

Candidates must be legally authorized to work in the United States and must not require employer sponsorship now or in the future.

Workplace Connection
We value a workplace where everyone feels respected, included, and able to do their best work. We encourage open dialogue, value different perspectives, and work collaboratively with employees, customers, and partners.

We recognize and respect the unique experiences people bring, including different backgrounds, cultures, and viewpoints. We treat others with professionalism and care, and we each play a part in creating a positive work environment.

Veteran Hiring & Inclusion

NiSource is proud to support veterans, transitioning service members, and military spouses. We value the leadership, teamwork, and mission-focused experience the military community brings, and we are committed to providing an inclusive workplace with opportunities for professional growth and development.

Salary Range*:

*The salary offered to a candidate is based on several factors including but not limited to thecandidate’s skills, job-related knowledge, and relevant experience, as well as internal pay equity.

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