Job DescriptionAbout the RoleWe are looking for a Learning & Development Partnerto facilitate and implement our training programs for the Auto Crash and Claims vertical. This role will ensure that all learning solutions are delivered according to best-practice processes and methods and always in alignment with our unique operating model. With the US&C and Global Claims Team relying on L&D to equip them with the knowledge and know-how to help our customers, it's imperative that our L&D tools, content, and deployment channels are efficient, effective, and in-sync with business operations
.This role is pivotal in ensuring we're able to create the best learning experience to increase retention and transfer of both technical and non-technical subject matter.
What You'll Do- Assist with the development and enhancement of L&D training curriculum
- Support Instructor led and virtual instructor led learning delivery in multiple environments and modalities
- Deliver train the trainer events
- Track and report post-training performance
- Create improvement plans when training objectives are not met or when results can be improved both for New Hire training and for tenured agents
- Manage and Track L&D team objectives
- Be involved or lead complex projects
- Coaching and mentoring less tenured delivery specialists
Basic Qualifications- 1-2 years of experience in Learning & Development including Virtual and In-person training delivery or 1-2 years experience handling critical Safety incidents or insurance claims experience including bodily injury claims and 3m+ working with the Uber Claims Team.
Preferred Qualifications- 2+ years of experience with Learning Management Systems and applying adult learning principles and instructional design models
- 2+ years of demonstrated experience in risk management, including identifying, assessing, and mitigating risks in fields such as financial services, insurance, or safety compliance
- 1+ years of experience applying Continuous Improvement methodologies
- Experience working with Google Suite (Sheets, Docs, Slides, Forms) and excellent communication skills
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Experience facilitating training across regions
- Proven track record of implementing and measuring learning projects
- Demonstrate Stakeholder Management by identifying training needs, fostering effective lines of communication, and building and maintaining relationships amongst various business partners
- Analyze learner's engagement and understanding of the learning content, provide consistent and constructive feedback to help grow and develop in both their strengths and opportunities
- Ability to facilitate complex training topics with a high degree of expertise, adaptability, and strategic focus
About the teamWe have an exciting opportunity to be part of our US & Canada Claims operation. In this fast-paced environment, you'll tackle complex challenges, implement innovative process improvements, and deliver exceptional claims management from start to finish. Join us to make a meaningful impact and shape the future of claims outcomes through your expertise and strategic vision.
This role offers a unique opportunity to diversify your career. As part of the US & Canada Claims team, you'll leverage your skills and experience to address evolving challenges, drive operational excellence, and contribute to groundbreaking strategies that redefine industry standards. If this aligns with your passion and expertise, we want to hear from you!
You will collaborate closely with our Claims team based in Phoenix, Arizona and Chicago, Illinois. This role will require 100% in office attendance during any training class with 50% hybrid adherence at our Phoenix or Chicago offices outside of scheduled trainings.
ResponsibilitiesFor Chicago, IL-based roles: The base salary range for this role is USD $95,500 per year - USD $106,000 per year.
You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.
