Blackbaud, Inc.

AI Adoption Specialist

Blackbaud, Inc. • $87K — $114K *
US-AnywhereRemote in United States
Enterprise Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of experience in change management or a related field.
  • Experience with enterprise technology or digital transformation initiatives.
  • Strong skills in assessing organizational impacts and developing change strategies.
  • Excellent written and verbal communication abilities, especially in creating training materials.
  • Proven experience in influencing stakeholders and building team alignment without direct authority.
  • Ability to translate complex tech concepts into clear guidance for various audiences.
  • Familiarity with generative and Agentic AI, including employee adoption challenges.

Responsibilities

  • Build and implement change management plans for AI capabilities.
  • Create support materials like job aids and quick-reference resources.
  • Partner with teams to understand changes and prepare for adoption.
  • Apply structured methodologies for change and communication.
  • Consult with partner enablement teams on communication efforts.
  • Recruit leaders as change champions to support adoption.
  • Identify risks or gaps early and develop practical solutions.
  • Define and track metrics to measure true adoption and behavioral change.

Benefits

  • Medical, dental, and vision insurance
  • Remote-flexible workforce
  • Wellness Programs
  • 401(k) program with employer match
  • Flexible paid time off
  • Generous Parental Leave
  • Donations for Doers
  • Pet insurance, legal and identity protection
  • Tuition reimbursement program
Full Job Description
About the role:

Blackbaud is seeking an AI Adoption Specialist to join our Enterprise Technology Group's Change Management team. In this role, you will help employees successfully adopt AI-powered tools, workflows, and ways of working across a designated business area.

You will partner with product managers, AI engineers, business leaders, and frontline employees to ensure new AI capabilities are understood, embraced, and effectively incorporated into daily work. Using proven change management practices, you will assess impacts, prepare leaders, create employee communications and training resources, and measure adoption outcomes.

What you'll be doing:
  • Build and run change management plans internally for new AI capabilities, including assessing who's affected, planning how to engage them, shaping communications, and setting clear milestones to confirm teams are ready.
  • Create simple, practical support materials (job aids, guides, quick-reference resources, etc) that help teams use new AI enabled workflows effectively.
  • Partner with product owners, AI engineers, functional leaders, and frontline teams to understand what is changing and what people need to be ready for change.
  • Apply structured change, communication and training methodologies to all programs.
  • Consult and coach partner enablement teams through communication and education efforts.
  • Engage and recruit leaders as "change champions" to help build a network of employees who can model and support adoption with their peers.
  • Identify risks, resistance, confusion, or readiness gaps early and help create practical plans to address them.
  • Define and track adoption metrics that show whether teams are truly changing how they work, not just whether they have access to a tool.
  • Share what you learn with the wider Change Management team so our approach keeps improving across business areas.

What we'll want you to have:
  • 5+ years of experience in change management, organizational change, communications, training, employee enablement, or a related field.
  • Experience supporting enterprise technology, digital transformation, software implementation, or process improvement initiatives.
  • Demonstrated ability to assess organizational impacts, develop change strategies, engage stakeholders, and drive behavior change.
  • Strong written and verbal communication skills, including experience creating communications, training materials, and executive presentations.
  • Experience influencing stakeholders and building alignment across teams without direct authority.
  • Ability to work effectively with technical and business teams and translate complex concepts into clear, actionable guidance.
  • Familiarity with generative AI, Agentic AI, and AI-assisted tools, including an understanding of responsible AI practices and employee adoption challenges.
  • Comfortable working in fast-paced environments where priorities and delivery plans can evolve.
  • Prosci, CCMP, or other change management certification preferred.


The starting base pay is $87,700.00 to $114,200.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.

Benefits Include:
  • Medical, dental, and vision insurance
  • Remote-flexible workforce
  • Wellness Programs
  • 401(k) program with employer match
  • Flexible paid time off
  • Generous Parental Leave
  • Donations for Doers
  • Pet insurance, legal and identity protection
  • Tuition reimbursement program

About Blackbaud, Inc.

Blackbaud is a cloud computing provider that serves the social good community—nonprofits, foundations, corporations, education institutions, healthcare organizations, religious organizations, and individual change agents. Its products focus on fundraising, website management, CRM, analytics, financial management, ticketing, and education administration. Blackbaud's flagship product is a fundraising SQL database software, Raiser's Edge. Revenue from the sale of Raiser's Edge and related services accounted for thirty percent of Blackbaud's total revenue in 2012. Other products and services include Blackbaud Enterprise CRM, Altru, Financial Edge, Education Edge, Blackbaud NetCommunity, eTapestry, Luminate Online, Luminate CRM, Friends Asking Friends. In addition, Blackbaud offers consultancy services to nonprofit organizations. Blackbaud was founded in 1981 by Anthony Bakker. The company is headquartered in Charleston, South Carolina. It has regional offices in Austin, Texas; Plano, Texas; St. Paul, Minnesota; and Bedford, New Hampshire. Internationally, Blackbaud has offices in London, England; Sydney, Australia and Glasgow, Scotland. Michael Gianoni is Blackbaud's CEO.
Learn more about Blackbaud, Inc.
Size
3,600 employees
Market Cap
$3 billion
Industry
Information Technology
Net Income
$7.7 million
Founded
1981
5 Year Trend
+4.9%
Revenue
$913.2 million
NASDAQ
BLKB
* Ladders Estimates

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