Job Summary:
The Learning and Development Manager (LDM) plays a critical role in supporting Pipeline Health (PLH)'s workforce through the oversite and execution of training initiatives. Primary focus includes New Hire Orientation, compliance and mandatory annual trainings, leadership coachingand needs assessments. The LDM ensures all workforce training and development activities are well-coordinated, compliant, accurately documented, and audit-ready, supporting long-term workforce development aligned with PLH's mission and vision. This position is vital for cultivating a dynamic learning culture, building strong leaders, developing internal talent, and upholding PLH values. This position requires travel to multiple facilities and the ability to work remotely.
Essential Functions:
- Design and lead leadership development programs to include new manager training.
- Ensure organizational required trainings are reviewed and updated annually, initiated timely, and audit-ready, utilizing the LMS program.
- Coach leaders on development conversations and growth planning.
- Own the facilitation, coordination, tracking, and compliance execution of New Employee Orientation (NEO).
- Facilitate employee engagement surveys and coordinate management action plans.
- Oversee the Management Assultative Behavior (MAB) training program.
- Identify skill gaps and create targeted learning solutions.
- Partners with HR leadership, clinical leaders, clinical educators and other partners to support workforce development initiatives.
- Consult with management on organization and human capital issues such as employee development, talent assessment, and career pathing.
- Consult with and provide guidance to both managers and employees regarding a variety of issues including conflict resolution, career development, performance improvement, and other HR issues as needed.
- Hold manager in-service training courses as needed, educating our leaders in HR best practices, laws, and team building.
- Handles confidential/sensitive information while communicating with various levels in the organization.
- Provide coverage for HR Business Partners as requested.
- Provide coverage for the Employee Relations Manager and participate in investigations as needed.
- Uses AIDET (Acknowledge, Introduce, Duration, Explanation, Thank you) in interactions with staff and leadership.
- Acts with a sense of urgency when performing tasks.
- Completes and attends monthly training assigned.
- Perform other duties, projects, and other assignments as needed.
Behavioral Standards:
- Treats everyone as their customer; utilizes scripting and other tools to ensure consistency in customer service; Expresses recognition and shows appreciation to others; fully utilizes AIDET principles; responds quickly to handle requests, complaints and questions; displays a positive attitude.
- Demonstrates the highest level of professionalism, passion and care when interacting with patients, families, physicians, and hospital staff members.
- Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential, embracing ingenuity to service our customers.
Communication/Knowledge:
- Thorough knowledge of state and federal laws pertaining to Human Resources.
- Proven organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Must have strong analytical and critical thinking, problem-solving and decision-making skills.
- Proficiency in analyzing HR data and metrics to guide decision making.
- Must be able to work with competing priorities, be highly organized, and work in a fast-paced environment.
- Effective oral and written communication skills; ability to present information to executive level management.
- Must be comfortable with presenting to leadership, large crowds, and peers.
- Strong communication, facilitation and presentations skills.
- Comfortable in delivering in-person training.
- Wears nametag properly; follows dress code policy; answers phone correctly and promptly; is prepared for meetings; meets deadlines; does not participate in gossip; acts ethically and treats others with respect; respects customer's and co-worker's time; establishes and maintains effective relationships with customers and co-workers.
Collabroation/Teamwork:
- Proven relationship building skills that develop partnerships to drive results.
- Team oriented with strong influence and negotiating skills.
- Attends staff meetings; follows HIPAA guidelines; follows patient rights policy; complies with the compliance program; demonstrates knowledge of role in a disaster; demonstrates knowledge of fire and fire drill procedures; working knowledge of hospital emergency codes; always utilizes standard precautions in the clinical setting; safely manages the environment of care by demonstrating a working knowledge of the requirements of the: Life Safety program, Utilities Management program, Hazardous Materials program, Emergency Preparedness program, Safety Management program, Medical Equipment Management program, Security Management program.
Qualifications/Experience:
- Three (3) + years of Human Resources management related experience to include learning and development functions preferred.
- Five (5) + years of progressive experience in learning and development, workforce training, employee relations, and/or related HR generalist roles in a healthcare environment required.
- Must have a strong grasp of healthcare accreditation and compliance (e.g., The Joint Commission, CMS regulations, HIPAA) to ensure all training meets mandatory legal standards.
- Hands-on experience with Learning Management Systems (LMS).
- Ability to track and analyze training metrics (e.g., participation rates, knowledge retention to prove return on investment.
- Proficient with Microsoft Office Suite or related software.
- Proficient computer skills required.
- Proficiency with or the ability to quickly learn the organizations HRIS and talent management systems.
- Critical thinking, service excellence and good interpersonal communication skills, ability to read/comprehend written instructions, strong organizational skills, ability to follow verbal instructions, and PC (computer) skills.
- A capacity to learn, synthesize, make critical judgments, work independently, place patients and families first, and collaborate with the team members who are recognized leaders within health care.
