Bachelor's degree with 7+ years in project/program management or operations.
Proven track record in process improvement in fast-paced environments.
Strong understanding of generative AI tools and their practical applications.
Experience in managing and developing high-performing teams.
Exceptional organizational and project management skills.
Excellent verbal and written communication abilities for senior stakeholder engagement.
Collaborative and agile working style, comfortable with ambiguity.
Responsibilities
Lead and develop a team of L&D coordinators, setting priorities and providing feedback.
Support the GAI-learning team in delivering initiatives and managing logistics.
Reimagine team operations by streamlining manual processes for efficiency.
Drive the adoption of generative AI tools to enhance workflows.
Keep multi-stakeholder initiatives on track by anticipating risks and communicating effectively.
Benefits
Medical and prescription drug coverage.
401(k) contribution matching.
Wellness reimbursement.
Family building benefits.
Charitable gift match program.
Full Job Description
What you'll do day-to-day
Lead and develop a team of L&D coordinators by setting priorities, delegating responsibilities, providing feedback, and supporting professional growth.
Serve as a partner to the GAI-learning team: operationally supporting the delivery of its initiatives end-to-end, ensuring stakeholders have the resources they need, and handling session logistics.
Partner with L&D colleagues to reimagine how the team operates: identifying manual, time-intensive processes and redesigning them to be more efficient, scalable, automated, and AI-supported.
Drive the practical adoption of generative AI across the team's workflows, translating new tools into real gains in efficiency and quality.
Keep complex, multi-stakeholder initiatives on track: anticipating risks and dependencies and communicating clearly with senior stakeholders throughout.
What we're looking for
A bachelor's degree and at least seven years of experience in project or program management, operations, or a related field, with a demonstrated record of driving process improvement in complex, fast-paced environments.
A keen understanding of generative AI concepts and tools, genuine interest in current advancements, and a track record of helping others adopt AI in practical, effective ways.
Experience managing and developing people, with the ability to foster a collaborative, high-performing team environment.
Exceptional organizational and project-management skills, with a talent for bringing structure to multi-stakeholder work and moving it from plan to execution.
Excellent verbal and written communication skills, and the confidence and relationship-building ability to partner effectively with senior stakeholders.
A collaborative, low-ego, and agile working style, with comfort operating amid ambiguity.
Learning and development experience is a plus but not required; we welcome candidates from a range of backgrounds.
The expected annual base salary for this position is $140,000 to $190,000. Our compensation and benefits package includes variable compensation in the form of a year-end bonus, guaranteed in the first year of hire, and benefits including medical and prescription drug coverage, 401(k) contribution matching, wellness reimbursement, family building benefits, and a charitable gift match program.
