Who You Will Work With:

The vacant Leader, Account Management role will report to the Head, Business Development. This role leads Interac's account management motion across the commercial and public sector segment – retaining, expanding, and deepening relationships with existing enterprise and government clients on Interac Verified and the broader product portfolio. You'll lead a team of Account Managers and be accountable for net revenue retention, expansion ARR, renewal rates, and Client Satisfaction (CSAT) across a client base that includes a diverse group of large enterprise clients, government agencies and technology platforms.

What You Will Do:  ​

• Leading team accountable for the post-sale commercial relationship for the commercial and public sector client base — driving retention, renewal, and expansion as the primary growth levers.

• Set and hold the team accountable to KPIs across CSAT, renewals, upsell ARR, and expansion pipeline.

• Build structured account management motions: executive relationship cadences, QBRs, health scoring, and proactive risk identification.

• Identify and execute upsell and cross-sell opportunities within the existing client base — expanding wallet share across the Interac product suite (Interac Verified, eTransfer solutions, Konek, and new product launches).

• Partner closely with the BD Sales Leader to ensure clean handoffs from new logo close to onboarding, and to align on account expansion strategy for high-potential clients.

• Serve as executive sponsor for strategic accounts –  engaging at the C-suite and senior government level to reinforce Interac's value and deepen the partnership.

• Partner with Product and Solutions teams to surface client feedback, influence the roadmap, and ensure clients are fully utilizing the capabilities they've contracted.

• Coach and develop a high-performing Account Management team — running account reviews, renewal strategy sessions, and performance management with rigor.

• Upskill the team across core account management competencies: executive relationship development, value realization storytelling, expansion selling, MEDDPICC application in renewal and upsell cycles, and positioning as a Trusted Advisor to clients.

What You Bring: 

• Proven track record leading an account management team – consistently delivering against Revenue, renewal, and expansion targets across a complex enterprise and/or government client base.

• Experience managing government and/or commercial enterprise accounts in Canada; you understand the dynamics of multi-year contracts, procurement cycles, and institutional relationship management.

• Strong commercial instinct – you can identify expansion opportunities within an existing account and coach your team to do the same without waiting for the client to ask.

• Deep familiarity with client success and account management frameworks: health scoring, QBR design, escalation management, and churn prevention.

• Hands-on experience with renewal negotiation, pricing conversations, and contract restructuring.

• Exceptional interpersonal skills with a proven track record of fostering positive relationships with stakeholders, clients, and team members.

• A player-coach instinct - equally effective building a client relationship at the executive level and developing your team's skills in the same room.

• Eligibility to work for Interac Corp. in Canada on a full-time basis.

    

What We’re Offering: 

The hiring range for this position is $175000 CAD to $195000 CAD, and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills, experience, and job-related knowledge, but Interac’s commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future, and includes: 

• Generous vacation and wellness days to help you recharge 

• Comprehensive employer-paid benefits coverage for peace of mind 

• Market-leading employer-funded RRSP program to invest in your future 

• Flexible hybrid work model for better work-life balance 

• Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family 

• Pregnancy and parental leave top-up to support growing families 

• Charitable donation matching with United Way to amplify your impact

Additional Pre-Employment Requirements:

To ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.