Salesforce

Lead UI/UX Designer

Salesforce$172K — $260K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years of product design experience in cross-functional teams.
  • Proven track record in owning design for significant product areas.
  • Deep understanding of AI applications in workflow.
  • Mastery of user-centered design methods, research, and usability testing.
  • Proficient with design tools like Figma, Figma Make, and Cursor.

Responsibilities

  • Define and drive design vision aligning with business and user needs.
  • Simplify complex systems using modern design patterns and technologies.
  • Collaborate with Research to develop experience maps and narratives.
  • Elevate team standards through design critique and mentorship.

Benefits

  • Comprehensive health and wellness resources.
  • Support for work-life balance.
  • Access to AI productivity tools to enhance performance.
Full Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

User Experience

Job Details

The Experience

The Agentforce for Service design team sits at the intersection of AI innovation and enterprise experience, shaping how service professionals and their customers interact with the world's leading CRM platform. As a Lead Product Designer, you are a trusted cross-functional leader known for delivering scalable, user-centered solutions across the most complex product spaces in Agentforce for Service.

You operate independently to guide large-scale programs, applying deep UX expertise, craft, and product strategy to align design with business outcomes. You partner with senior leadership, influencing product- and function-level roadmaps by surfacing insights, clarifying ambiguity, and fostering strong partnerships across Product and Engineering. With deep empathy for the user, you act as a relentless advocate for their needs in every experience we ship.

You aren't just designing tools; you are setting the standard for great experiences at the frontier of AI for Service.
What You'll Actually Be Doing
  • Define and drive the design vision for your area, translating business objectives and user needs into a clear, prioritized direction across workstreams — and influencing roadmap and scope as a strategic peer to Product and Engineering leaders.
  • Relentlessly simplify complex systems, leveraging modern design patterns and emerging technologies to raise the bar for UX quality, while evolving Salesforce Design System (SLDS2) patterns to drive consistency, scalability, and reuse across the portfolio.
  • Partner with Research to synthesize insights into experience maps, journeys, and narratives that shape product direction on a rapid, iterative loop.
  • Raise the bar across the team through design critique, pairing, and mentorship — setting the example for craft and AI tools, and helping designers grow through influence rather than authority.
You're Our Person If…
  • You have 7+ years of experience designing and delivering products in cross-functional teams, with a track record of owning design for a significant product area and driving alignment across multiple workstreams.
  • You have a deep understanding of AI and its applications in workflow, with mastery of user-centered design methods, research, and usability testing — and a passion for staying current with industry developments.
  • You have the ability to influence others and build consensus across teams while navigating ambiguity, and experience working in design systems with a deep appreciation for simple solutions to complex problems.
  • You have expert knowledge of design and AI productivity tools such as Figma, Figma Make, and Cursor.
Even Better If…
  • You have experience with CRM or enterprise software.
  • You have a passion for mentoring designers and elevating craft across a team.
Please submit your resume and a link to your portfolio. Submissions without a portfolio or samples of work will not be considered.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

Explore Job Opportunities

Ready to take the next step in your career? Explore the wide range of employment opportunities at Salesforce. From technical roles to customer engagement positions, we are continuously hiring talented individuals who are passionate about making a difference.

Stay Connected

Keep up to date with the latest at Salesforce by following our careers blog. Gain insights from the people who work here and learn how you can bring your career to the next level with Salesforce.

Apply Now

Are you ready to join a company that's leading the way in CRM technology? Search open positions that match your skills and interests on our careers page. Tailor your resume, prepare for your interview, and take the first step towards a rewarding career at Salesforce.

SEARCH SALESFORCE JOBS

Join Salesforce today and be part of a company that's shaping the future of technology, fostering a culture of innovation, and building a more equitable world.
Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
NASDAQ

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