HTC Global Services

Lead Systems Infrastructure Architect

HTC Global Services$100K — $130K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years in systems engineering or compute architecture
  • Hands-on L4 compute architecture and troubleshooting expertise
  • Proficient with VMware vSphere, Citrix, Windows Server, and Linux
  • Familiar with AWS, Azure, GCP, or hybrid cloud setups
  • Experienced with infrastructure performance analysis and monitoring tools
  • Strong understanding of infrastructure dependencies across various systems
  • Proven track record in leading complex incidents and root cause analysis

Responsibilities

  • Lead hands-on compute architecture and advanced troubleshooting efforts
  • Design and enhance compute and virtualization infrastructure
  • Support and manage cloud and hybrid architecture initiatives
  • Analyze system performance and metrics for optimization
  • Conduct root cause analysis on complex infrastructure incidents
  • Coordinate efforts with network, security, and vendor teams
  • Create and maintain comprehensive system documentation and diagrams

Benefits

  • Hybrid working model
  • Opportunities for technical skill development
  • Collaboration with cross-functional teams
  • Hands-on leadership in critical operations
  • Engagement with modern infrastructure technologies and cloud environments
Full Job Description
Job Title: Lead Systems Infrastructure Architect

Overview / Summary

Lead the design, support, and modernization of compute and systems infrastructure in a hands-on leadership role supporting critical operations, virtualization, cloud environments, performance optimization, and infrastructure reliability. This role provides L4 compute expertise while remaining actively involved in complex infrastructure operations.

Key Responsibilities
• Provide L4 hands-on compute architecture and advanced systems troubleshooting.
• Lead the design and improvement of compute, virtualization, and systems infrastructure.
• Support VMware vSphere, Citrix, server platforms, cloud compute, and hybrid infrastructure.
• Evaluate compute performance, capacity, availability, and reliability.
• Analyze metrics and recommend optimization opportunities.
• Lead root cause analysis for complex compute and infrastructure incidents.
• Coordinate with network, security, storage, backup, M365, telecom, and vendor teams.
• Support cloud transition and hybrid architecture planning.
• Create and maintain system diagrams, architecture documentation, configurations, and procedures.
• Provide technical guidance to other infrastructure engineers.
• Participate in critical incident response and on-call escalation.

Required Qualifications
• 10+ years of systems engineering, compute architecture, virtualization, or senior infrastructure support experience.
• L4-level compute architecture and hands-on troubleshooting capability.
• Strong experience with VMware vSphere, Citrix, Windows Server, Linux, or similar compute platforms.
• Experience with AWS, Azure, GCP, or hybrid cloud environments.
• Experience with monitoring tools and infrastructure performance analysis.
• Strong understanding of compute, virtualization, storage, backup, network, and security dependencies.
• Experience leading complex infrastructure incidents and root cause analysis.
• Strong documentation, communication, reporting, and technical leadership skills.

#LI-Hybrid #LI-PS4 #Hiring

About HTC Global Services

HTC Global Services is a global provider of IT and Business Process Services and Solutions. Founded in 1990, HTC is headquartered in Troy, Michigan with delivery centers across multiple locations in North America, Europe, India, and Malaysia. HTC is an Inc. 500 Hall of Fame company and has been recognized by numerous industry and trade publications as a top provider of services. HTC has a strong client base of Global 2000 customers. HTC has a strong focus on healthcare, retail, financial services, and automotive verticals. HTC has a strong commitment to corporate social responsibility and has been recognized for its contributions to the community.
Learn more about HTC Global Services
Size
17,575 employees
Industry
Founded
1990
NASDAQ

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