SAIC

Lead ServiceNow Developer

SAIC • $120K — $145K *
Washington, DC 20011In-Person
Information Technology
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree with 10 years of related experience or Master's degree with 8 years, or 4 years of experience in lieu of a degree
  • Ability to obtain Public Trust requiring U.S. Citizenship or Green Card
  • 8+ years of experience in ServiceNow development for enterprise-level implementations
  • Experience as a technical lead in large ServiceNow projects
  • Extensive design experience across multiple ServiceNow applications

Responsibilities

  • Serve as a technical lead for ServiceNow, guiding development standards and best practices
  • Lead the full development lifecycle of ServiceNow applications from design to deployment
  • Translate complex business needs into scalable ServiceNow solutions
  • Establish ServiceNow governance processes and coding guidelines
  • Mentor ServiceNow Developers while fostering a culture of knowledge sharing
  • Architect integrations with enterprise systems and implement complex automation tools
  • Collaborate with IT leadership to develop long-term platform strategies
  • Oversee platform performance, security, and compliance with IT architecture standards

Benefits

  • On-site work requirement in Washington, D.C. 3 days per week
  • Opportunities for continuous professional development and mentoring
  • Access to cutting-edge technologies and enterprise integrations
  • Engagement in strategic planning and innovative project initiatives
  • Comprehensive support for professional certifications and training
Full Job Description
Job Description

SAIC is looking for a Lead ServiceNow Developer to join our team in Washington, DC. The Lead ServiceNow Developer's primary responsibilities include providing the design and delivery of technical solutions and custom application development within the ServiceNow environment. Candidate must have a strong understanding and experience of software engineering and the ServiceNow platform. This individual needs to have a solution-driven mindset to best work through the deliverables around the needs of the organization. Excellent communication and documentation skills are extremely important for this individual to be successful!

This role requires on-site work in Washington, D.C. 3 days per week.

Primary Responsibilities
  • Serve as a strong technical lead for the ServiceNow platform, providing technical direction, development standards, and best practices across all ServiceNow applications.
  • Lead design, development, configuration, testing, deployment, and support of new ServiceNow applications, modules, workflows, integrations, and catalog items.
  • Translate complex business requirements into scalable, secure, and maintainable technical solutions aligned with organizational strategy.
  • Establish and enforce ServiceNow development standards, coding guidelines, governance processes, and platform best practices.
  • Lead technical design reviews and code reviews to ensure quality, maintainability, performance, and security of platform solutions.
  • Mentor, coach, and provide technical guidance to ServiceNow Developers and Administrators while fostering knowledge sharing and continuous improvement.
  • Architect and develop enterprise integrations using REST, IntegrationHub, MID Servers, LDAP, Single Sign-On (SSO), web services, and other enterprise technologies.
  • Design and implement complex automation solutions using Flow Designer, IntegrationHub, Workflow, Script Includes, Business Rules, APIs, Scheduled Jobs, and Event Management.
  • Collaborate with Enterprise Architects, Business Analysts, Product Owners, and IT leadership to develop platform roadmaps and long-term technical strategies.
  • Lead technical planning for platform upgrades, new ServiceNow releases, and adoption of emerging platform capabilities.
  • Evaluate and recommend new ServiceNow products, modules, and platform features that improve operational efficiency and business value.
  • Oversee platform performance, scalability, reliability, and security while ensuring adherence to organizational architecture and governance standards.
  • Design and maintain Service Catalog offerings, Knowledge Management solutions, and self-service capabilities.
  • Ensure CMDB integrity by supporting Configuration Management, Common Service Data Model (CSDM), Discovery, and Service Mapping initiatives.
  • Design and implement role-based security, ACLs, application scopes, and data protection strategies.
  • Partner with IT Service Management teams to continuously improve Incident, Problem, Change, Request, Knowledge, Asset, CMDB, and related business processes.
  • Participate in strategic planning, resource estimation, project planning, and technical risk assessments.
  • Drive continuous platform improvement by identifying technical debt, optimization opportunities, and modernization initiatives.
  • Provide technical leadership during platform upgrades, major releases, and enterprise-wide implementation projects.


Qualifications

  • Bachelor's degree and ten (10) years of related experience, Master's degree and eight (8) years of related experience, (4 years experience in lieu of degree)
  • Ability to obtain and maintain a Public Trust requiring U.S. Citizenship or Green Card.
  • 8+ years of ServiceNow development experience supporting enterprise-level implementations.
  • Demonstrated experience serving as a technical lead on large ServiceNow implementations or enterprise platform initiatives.
  • Extensive experience designing scalable ServiceNow solutions across multiple applications and business units.
  • Advanced experience with:
    • ITSM
    • ITOM
    • CMDB
    • CSDM
    • Service Catalog
    • Employee Center
    • Service Portal
    • Flow Designer
    • IntegrationHub
    • Knowledge Management
    • Workspace Management
    • Now Assist
    • Enterprise Architecture
  • Advanced JavaScript development skills including Script Includes, Business Rules, UI Actions, Client Scripts, UI Policies, Scripted REST APIs, and Glide APIs.
  • Strong experience with HTML, CSS, AngularJS, REST APIs, JSON, XML, OAuth, and web service integrations.
  • Experience integrating ServiceNow with enterprise systems using APIs, middleware, LDAP, SSO, Azure AD/Active Directory, cloud services, and third-party platforms.
  • Strong understanding of ServiceNow platform architecture, application scoping, update sets, source control, CI/CD, and release management.
  • Experience with ServiceNow platform upgrades, release planning, and regression testing strategies.
  • Experience implementing security best practices including ACLs, encryption, authentication, and platform governance.
  • Deep understanding of ITIL processes and IT Service Management best practices.
  • Experience leading Agile development teams utilizing Scrum or Kanban methodologies.
  • Experience estimating technical work, planning project deliverables, and managing technical risks.
  • Ability to analyze complex business requirements and design enterprise-scale technical solutions.
  • Excellent analytical, troubleshooting, and problem-solving skills.
  • Outstanding written and verbal communication skills with the ability to communicate effectively with executives, architects, developers, and business stakeholders.

Preferred Qualifications
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
  • ServiceNow Certified Implementation Specialist (one or more)
  • ServiceNow Certified Technical Architect (CTA) or working toward certification
  • ITIL Foundation v4 certification
  • Experience with AI-powered capabilities including Now Assist, Virtual Agent, Predictive Intelligence, and Generative AI
  • Experience leading enterprise platform modernization or digital transformation initiatives


About SAIC

Science Applications International Corporation (SAIC) is a technology integrator in the technical, engineering, intelligence, and enterprise information technology markets. SAIC has approximately 26,000 employees and operates in more than 70 countries. The company was founded in 1969 and is headquartered in Reston, Virginia. SAIC provides services to the U.S. government, including the Department of Defense, the intelligence community, and civilian agencies. The company also serves commercial customers in the healthcare, energy, and financial services sectors.
Learn more about SAIC
Size
26,000 employees
Market Cap
$6 billion
Industry
Information Technology
Net Income
$206 million
Founded
1969
5 Year Trend
+10.7%
Revenue
$6.8 billion
NASDAQ
SAIC
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at SAIC

More Information Technology Jobs

Find similar Lead ServiceNow Developer jobs:

NationwideWashington, DC