The Raymond Corporation

Lead Service Technician

The Raymond Corporation • $70K — $93K *
Denver, CO 80219In-Person
Technical Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • High School diploma or equivalent GED required
  • Associates degree or higher preferred
  • Goal-oriented with a focus on meeting timelines
  • Strong verbal and written communication skills
  • Maintenance and repair experience in automotive or heavy equipment
  • Proficiency with modern software tools
  • Highly organized and adept in fast-paced environments

Responsibilities

  • Conduct daily check-ins with shop personnel for scheduling and updates
  • Track expenditures on sales preps and rental work
  • Balance the needs of the shop with field service requirements
  • Implement and uphold ASEC standards in processes
  • Provide support to technicians to maximize their chances of success
  • Prepare S207 submissions
  • Perform additional duties as assigned

Benefits

  • Medical, Dental, Vision
  • STD, LTD, and Life insurance
  • Accrued Paid Sick Leave and Vacation
  • 401(k) match
Full Job Description
Benefits
  • Medical, Dental, Vision
  • STD, LTD, and Life insurance
  • Accrued Paid Sick Leave and Vacation
  • 401(k) match
  • Compensation Range: $34 - $45/hour based on experience

Brief Position Description

Through direct interactions with management and service coordinators, the Lead Service Tech will work closely with the shop or field techs scheduling repairs and track progress along the way as well as keeping up with the ASEC ways of the shop. This position will also assist in the field by taking calls off the board and assisting technicians that reach out for support. The Lead will play a key role with coordination in the shop while keeping a balance of work needed in the field. This hybrid role will greatly help multiple departments giving the teams and departments the extra support needed to be successful.

Responsibilities
  • Daily/morning check ins with shop personnel for scheduling and updating any work in progress. Shop repairs as needed based on schedule and demand.
  • Tracking spend on used sales preps and rental work in progress. Increase financial gains.
  • Balancing shops with field service needs.
  • Putting ASEC standards in place and keeping the process obtained and moving forward.
  • Supporting Technicians when and where needed to provide the best possible chance of success
  • S207 Submissions
  • Other duties as assigned

Requirements and KSAs
  • High School graduate or equivalent GED required.
  • Associates degree or higher preferred.
  • Goal orientated meeting timelines within our reach.
  • Strong verbal & written communication skills, proper phone & e-mail etiquette, interpersonal skills like active listening and conflict resolution.
  • Maintenance & Repair experience, i.e. Direct industry experience, automotive, heavy equipment, material handling and/or similar experience.
  • Strong skills & aptitude for modern software tools, i.e. windows-based platforms, web-based platforms, applications, diagnostic software experience, etc.
  • Highly organized, comfortable in a fast-paced, multi-tasking environment.
  • Continuous improvement mentality - identify opportunities for improved efficiency & proficiencies as well as the ability to identify solutions for turning those opportunities into realities.

About The Raymond Corporation

The Raymond Corporation is a leading global provider of material handling equipment and solutions. The company was founded in 1922 and is based in Greene, New York. Raymond offers a range of products including forklifts, pallet jacks, and automated solutions for warehouses and distribution centers. The company has a global presence with manufacturing facilities in the United States, Mexico, and Italy, and a network of authorized dealers and service centers around the world. Raymond is a subsidiary of Toyota Industries Corporation and operates as part of Toyota Material Handling Group.
Learn more about The Raymond Corporation
Size
2,000 employees
Industry
Real Estate & Construction
Founded
1922
* Ladders Estimates

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