This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
Lead Product Technology
This role is a strategic product lead responsible for advancing Gen AI initiatives across Mass Markets delivering cutting-edge technologies to drive efficiencies and incremental revenue, specifically direct to customer and frontline teams across Care, Retail, Field and others. The individual establishes the vision and direction for generative AI in the domain they lead, ensuring alignment with business objectives and driving transformative impact through influential communication and cross-functional collaboration. As a champion of innovation, this position shapes the roadmap, prioritizes high-value opportunities, helping ensure the organization remains at the forefront of AI-driven transformation, while also driving individual use cases through each step of the delivery lifecycle including ideation, Gen AI Governance, business case and requirements development, delivery, quality assurance, and reporting and measurement.
As a Lead Product Technology, your tasks may include, but are not limited to, the following:
- An experienced professional, recognized as an expert, creatively resolving complex issues with broad and in-depth knowledge.
- Leads significant projects with strategic autonomy, influencing executive decisions.
- Mentors less experienced staff, implements long-term plans impacting the organization, and frequently collaborates with senior leadership.
Key Responsibilities:
• Coordinate Cross-Functional Teams: Define strategy, technical roadmap, and business cases for rapid delivery of new applications and enhancements.
• Customer Advocacy and Expertise: Serve as the voice of the customer, providing subject matter expertise on marketing technology platforms, CX solutions, billing systems, and other technical applications.
• Technical Project Leadership: Lead technical projects including planning, execution, use of standard tools, Generative AI technology assessments, and measurement of outcomes.
• Development and Testing: Define requirements and document business benefit, highlighting quantitative and qualitative value.
• Training and Support: Provide training and support to frontline teams, manage system settings, and plan and execute quality assurance.
Job Contribution:
1. Strategic Product Leadership & Domain Expertise:
Ability to independently set the vision, direction, and strategy for Generative AI in a specialized Mass Markets domain.
Deep subject matter expertise (or the ability to rapidly develop it) to identify, prioritize, and deliver high-value AI-driven solutions tailored to specific Care, Field, or Retail functions.
2. Business Impact & Results Orientation:
Proven skill in driving end-to-end execution of AI initiatives that measurably increase revenue, reduce costs, and unlock operational leverage.
Experience in developing business cases, tracking performance, defining benefit measurement methodologies, and ensuring the value of Gen AI investments is realized.
3. Innovative Problem Solving & Change Leadership:
Demonstrated independence, creativity, and critical thinking to adapt, design new solutions, and set new standards when no playbook exists.
Strong communicator who can influence, align, and engage stakeholders, drive cross-functional collaboration, and champion transformative change—even when it requires departing from established procedures.
Education:
- Bachelor’s degree (BS/BA) desired.
Experience:
- 5+ years of related experience.
- Certification is required in some areas.
Compensation Offered:
Our Lead Product Technology earns between$128,400 - $215,800 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training
Joining our team comes with amazing perks and benefits:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
- AT&T internet (and fiber where available) and AT&T phone
Call to action
If you’re ready to make an impact on our business and your career, bring your bold ideas to a world of possibility. Apply today!
Ready to join our team? Apply today!
Our Lead Product Technology jobs earn between $128,400.00 - $215,800.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Weekly Hours:
40
Time Type:
Regular
Location:
Atlanta, Georgia, Dallas, Texas
Salary Range:
$128,400.00 - $215,800.00
