Brightspeed

Lead Product Design, Design Systems & Experience

Brightspeed • $110K — $130K *
Charlotte, NC 28269In-Person
Telecommunications & Hardware
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Design or related field, or comparable practical experience.
  • 8+ years in product design, UX/UI design, or design systems.
  • Experience designing and maintaining scalable design systems and reusable components.
  • Practical experience with AI-enabled experiences and interaction patterns.
  • Portfolio showcasing design systems, component architecture, and implementation quality.

Responsibilities

  • Design and maintain reusable components and interaction patterns for digital experiences.
  • Define the specifications for components, including behavior and accessibility standards.
  • Manage high-quality Figma libraries and design documentation.
  • Identify and resolve inconsistencies and gaps in customer experiences through design system solutions.
  • Develop prototypes demonstrating complex interaction models and user flows for AI and agent-based experiences.

Benefits

  • Flexible work environment with indoor/outdoor options.
  • Opportunity to lead projects without direct management responsibilities.
  • Access to professional development and design system workshops.
  • Supportive of collaboration across design, product, and technology teams.
Full Job Description
Job Description

The Lead Product Designer, Design Systems & Experience Quality is an advanced individual contributor responsible for creating and maintaining the reusable components, interaction patterns, standards, documentation, and reference experiences that support Brightspeed's digital products. This role translates approved product and experience strategies into scalable design solutions that improve consistency, accessibility, implementation quality, and delivery efficiency across Brightspeed's digital ecosystem, including AI-supported and agent-based experiences.

Key Responsibilities
  • Design, document, and maintain reusable components, interaction patterns, templates, and standards that support consistent and scalable digital experiences across Brightspeed.
  • Define component anatomy, properties, variants, states, responsive behavior, accessibility requirements, content guidance, and intended usage.
  • Maintain high-quality Figma libraries, component documentation, contribution standards, reference designs, prototypes, and other supporting design-system artifacts.
  • Identify gaps, duplication, inconsistencies, and implementation drift across customer experiences and recommend scalable design-system solutions.
  • Create practical standards for interaction behavior, visual hierarchy, responsive design, accessibility, content presentation, and design annotations.
  • Design and validate complex components, interaction models, prototypes, and reference flows that require advanced systems thinking and technical collaboration.
  • Develop prototypes and reference experiences that demonstrate how approved components and interaction patterns should work together across complex customer journeys.
  • Review design work for consistency with Brightspeed's design system, accessibility standards, responsive requirements, and documented interaction patterns.
  • Support alignment between Figma components, design tokens, coded components, and front-end documentation in partnership with design and technology teams.
  • Develop reusable components, interaction patterns, behavioral documentation, reference prototypes, and quality criteria for AI-enabled, conversational, and agent-based experiences.
  • Establish AI experience patterns that clearly communicate when customers are interacting with AI, what the system can do, what information it uses, when customer confirmation is required, and how escalation or human handoff occurs.
  • Develop reusable patterns for AI feedback, confirmation, error handling, escalation, failure states, and human handoff to promote consistent, accessible, and understandable customer experiences.
  • Provide craft-focused guidance on design-system usage, interaction patterns, accessibility, AI behavior, responsive design, and implementation quality.
  • Facilitate design-system working sessions and workshops to improve adoption, consistency, and effective use of shared standards and components.
  • Partner with design leadership to help prioritize design-system investments based on customer impact, delivery efficiency, adoption, and business needs, while operating within product strategy and priorities established by design and product leadership.
  • Lead through specialized expertise and influence across cross-functional teams without direct people-management or performance-management responsibilities.
  • May perform other duties as assigned.

The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

Qualifications

Education & Experience
  • Bachelor's degree in Design, User Experience (UX), Human-Computer Interaction (HCI), Human Factors, Visual Communication, Product Design, or a related field, or equivalent practical experience.
  • Eight or more years of experience in product design, interaction design, design systems, UX/UI design, digital product design, or a related discipline.
  • Demonstrated experience designing, building, or maintaining scalable design systems, reusable components, interaction patterns, and supporting documentation.
  • Practical experience designing or prototyping AI-enabled experiences, including AI interaction patterns, agent workflows, prototypes, or reusable design solutions.
  • Portfolio demonstrating component architecture, reusable interaction patterns, accessibility, responsive design, systems thinking, documentation, and implementation quality.


Skills & Competencies
  • Advanced knowledge of design systems, component architecture, interaction design, responsive design, accessibility, prototyping, and digital experience quality.
  • Strong proficiency with Figma and experience creating and maintaining component libraries, design-system documentation, prototypes, and reference designs.
  • Understanding of how design tokens, coded components, and front-end implementation relate to design-system standards and Figma components.
  • Understanding of AI-enabled experience considerations, including model behavior, prompts, system instructions, tool use, data access, confidence, latency, failure states, privacy, security, and human oversight.
  • Ability to translate established product and experience strategies into scalable design patterns, standards, and implementation guidance.
  • Strong systems thinking and ability to identify patterns, inconsistencies, dependencies, and opportunities for reuse across complex digital experiences.
  • Strong collaboration, communication, facilitation, and influencing skills, with the ability to provide specialized design guidance across product, design, and technology teams.
  • Ability to lead through expertise and influence while working within product strategy, priorities, and design direction established by product and design leadership.
  • English proficiency required; bilingual Spanish skills are a plus.

Preferred Qualifications
  • Experience in telecommunications, broadband, utilities, subscription services, fintech, retail, service-based eCommerce, or similar industries.
  • Experience designing customer support, self-service, checkout, account management, onboarding, recommendation, conversational AI, or agent-based experiences.
  • Experience creating design-system contribution models, governance documentation, system training, component-usage standards, or related enablement materials.

Physical Demands & Work Conditions
  • Work is primarily performed indoors from a home or company office, with regular use of a computer and standard office productivity tools.
  • Ability to perform typical office-based activities for extended periods, including computer-based design, documentation, and virtual collaboration.
  • Occasional additional hours may be required to support project deadlines, business priorities, or critical deliverables.


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About Brightspeed

BrightSpeed is a broadband and telecommunications services company that serves homes and businesses. The goal of Brightspeed is to advance a society in which both individuals and organizations have access to the connectivity they require to complete important tasks. The company, which employs over 4,000 people, is dedicated to closing the digital divide by establishing a cutting-edge fiber network and providing customers with a seamless and easy-to-use connection experience.

Brightspeed Careers

Joining Brightspeed offers an unparalleled opportunity to become part of a dynamic team of professionals in a company known for its commitment to technological innovation and leadership. Brightspeed is currently expanding its talented workforce, presenting a wealth of job opportunities across various sectors.

Explore Career Opportunities

Brightspeed is seeking skilled individuals eager to drive growth and lead in the fast-paced tech industry. With a range of positions open, from entry-level to senior leadership roles, Brightspeed is a prime destination for those looking to make a significant impact in their professional lives.

Innovation and Professional Growth

At Brightspeed, innovation isn't just a buzzword; it's the cornerstone of the company culture. Employees are encouraged to push boundaries and think outside the box, which is evident in the company's robust portfolio of cutting-edge solutions. Professionals at Brightspeed enjoy a culture that fosters personal and professional growth, ensuring that every team member can realize their potential.

Diversity and Inclusion

Brightspeed is committed to creating a diverse and inclusive work environment. The company believes that diversity training and leadership are critical to fostering an inclusive culture where everyone feels valued and empowered. This commitment is reflected in Brightspeed's proactive hiring practices and supportive company policies.

Benefits and Employee Well-being

Understanding the importance of a balanced life, Brightspeed offers comprehensive benefits designed to support the health, well-being, and financial security of all team members. Employees enjoy competitive benefits packages that promote a healthy work-life balance, essential for long-term career satisfaction and personal growth.

Internship Programs and Career Development

For those starting their careers, Brightspeed’s internship programs provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at Brightspeed work on meaningful projects, gain hands-on experience, and learn from leaders in the field, setting the stage for successful careers in technology.

Networking and Career Advancement

Brightspeed supports its employees' career paths with ample opportunities for networking and professional development. Regular workshops, seminars, and training sessions are available, allowing employees to enhance their skills and advance their careers within the company.

Applying for a Position

Candidates interested in pursuing a career with Brightspeed are encouraged to review available job opportunities on the Brightspeed Careers page. To apply, candidates should prepare their resume to highlight relevant experience and skills and submit it through the Brightspeed job portal. The interview process at Brightspeed is designed to assess not only professional qualifications but also a candidate's fit with the company’s culture and values.

Stay Connected with Brightspeed Careers

Keep up to date with the latest from Brightspeed by following the company on its careers blog. Here, one can find career tips, insider perspectives, and industry-leading insights that can be put to use today—all from the people who work at Brightspeed.

Job Alert Emails

Stay informed about new employment opportunities tailored to specific career preferences by subscribing to Brightspeed job alert emails. Discover exciting and rewarding opportunities that await at Brightspeed, where innovation meets professional excellence.

Join the Brightspeed Team

Search for positions that match skills and interests. Brightspeed looks for passionate, curious, creative, and solution-driven team players ready to contribute to a leading-edge company. Search Brightspeed jobs today and take the first step towards a fulfilling career.
Learn more about Brightspeed
Size
1,001 employees
Industry
Telecommunications & Hardware
* Ladders Estimates

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