Global Payments

Lead UX Designer

Global Payments • $110K — $130K *
Charlotte, NC 28269Hybrid
Hospitality & Recreation
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree in UX Design, HCI, Product Design, Interaction Design, Human Factors, Psychology, or relevant field; equivalent experience may substitute
  • Typically 8+ years of UX, Product Design, or related experience
  • Experience designing digital experiences for mobile and web platforms
  • Proven collaboration with Product Management and Engineering teams
  • Strong background in user journeys, personas, and design frameworks
  • Experience in evolving design systems and component libraries
  • Strong portfolio showcasing end-to-end product design work

Responsibilities

  • Define and evolve user experience vision for various platforms
  • Lead user-centered design efforts from discovery to delivery
  • Own creation of personas, journey maps, and interaction models
  • Establish scalable design systems and reusable design patterns
  • Enhance collaboration between UX design and development teams
  • Conduct user research, including usability testing and interviews
  • Create wireframes, prototypes, and high-fidelity designs

Benefits

  • Opportunities to grow skills and advance within a global business
  • Access to learning and development resources
  • Supportive and inclusive team environment
  • Time for community and charity initiatives
  • Global employee assistance program for wellbeing support
  • Recognition platform for achievements
Full Job Description
Ready to take your career Global?

The Lead UX Designer owns user experience strategy and design for a strategic component of the Genius portfolio, one of Global Payments' flagship commerce and software platforms. Working closely with Product Management, Engineering, and Product Delivery teams, you will define experience strategy, drive customer-centered design, evolve design systems, and help shape the future of our digital commerce experiences.

What you'll own:

  • You will define and evolve the user experience vision across mobile, web, kiosk, and point-of-sale experiences, ensuring a cohesive and intuitive customer journey.

  • You will lead user-centered design efforts from discovery through delivery, partnering closely with Product Management and Engineering to create engaging and effective user experiences.

  • You will own personas, journey maps, experience frameworks, and interaction models that inform product strategy and design decisions.

  • You will establish and evolve scalable design systems, component libraries, and reusable design patterns that improve consistency and accelerate delivery across products.

  • You will partner closely with Engineering to strengthen UX-to-development workflows, ensuring designs are efficiently translated into high-quality experiences.

  • You will conduct and oversee user research activities, including usability testing, customer interviews, journey mapping, and prototype validation. You may also partner with external research vendors to gather customer insights.

  • You will create wireframes, prototypes, user flows, and high-fidelity designs that effectively communicate design solutions and support stakeholder alignment.

  • You will champion accessibility, usability, and modern UX best practices while helping improve UX maturity and integration within the Product Development Lifecycle (PDLC).

  • You will act as a UX advocate across the organization, influencing product direction and helping drive the modernization of customer-facing experiences.
    Not an exhaustive list; other duties as assigned.

What you'll bring:

  • Bachelor's Degree

  • Relevant degree in UX Design, Human-Computer Interaction, Product Design, Interaction Design, Human Factors, Psychology, or a related field; equivalent experience may be considered in lieu of a degree

  • Typically 8+ years of UX, Product Design, or related experience

  • Experience designing customer-facing digital experiences across mobile and web platforms

  • Experience partnering closely with Product Management and Engineering teams

  • Experience developing user journeys, personas, and design strategies

  • Experience establishing or evolving design systems and component libraries

  • Strong portfolio demonstrating end-to-end product design work

It's a bonus if you have the following!

  • Experience in restaurant technology, hospitality technology, digital ordering, commerce platforms, or customer engagement solutions

  • Experience designing omnichannel experiences spanning mobile, web, kiosk, and point-of-sale environments

  • Experience leading UX modernization initiatives

  • Experience managing or partnering with external user research providers

  • Experience mentoring designers or supporting the growth of a UX practice

Our perks - what we’ll bring for you:

We know it’s bigger than just your career. It’s your life and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.

  • A competitive salary and benefits package that recognizes your contribution

  • Opportunities to grow your skills and build your career within a global business

  • Access to learning, development and on-the-job experiences that expand your expertise

  • A supportive, inclusive team environment where your ideas and input matter

  • Time to give back through community and charity initiatives

  • A global employee assistance program to support your wellbeing

  • Recognition through a global platform that celebrates your achievements.

  •  

About the Team:

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders. 

Does this sound like you? Apply now to take your career global! 

 

#LI-JS1 

#LI-Hybrid 

About Global Payments

Global Payments (NYSE: GPN) is a transaction processors and offers worldwide electronic transaction processing services through their high speed, robust electronic information networks. These networks process billions of business and consumer payment card and money transfer transactions annually for customers in the United States, Canada, Europe and Latin America. Global Payments also provides business-to-business payment card and processing services, such as money transfer, cash management, financial electronic data interchange, management information and reporting services.

Global Payments Careers

Join the dynamic team at Global Payments, a leader in payment technology services worldwide. As a pivotal player in the financial technology sector, Global Payments offers unparalleled job opportunities that propel your career forward through innovation and leadership.

Work You’ll Do

At Global Payments, you’ll engage in meaningful work that directly impacts global commerce. Our team is dedicated to redefining how money moves around the world, and by joining us, you’ll contribute to a secure, seamless payment experience for businesses and consumers alike.

Empower Your Professional Growth

Global Payments is not just a company; it's a vibrant community where career growth is fostered through comprehensive leadership and diversity training programs. We believe in nurturing the skills of our employees with advanced training and ample networking opportunities, ensuring every team member can achieve their career aspirations.

Innovate with Us

Innovation is at the heart of Global Payments. Our employees are encouraged to think big and create solutions that influence the industry. With a culture that thrives on new ideas, we provide the tools and freedom necessary for professional breakthroughs.

Join Our Inclusive Team

Diversity and inclusion are the foundations of our corporate culture. At Global Payments, we celebrate diverse perspectives and believe they contribute to our success. We are committed to creating an inclusive environment where all team members, regardless of their background, can thrive.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional looking for your next challenge or a recent graduate eager to start your career, Global Payments has a position for you. From full-time positions to internships, our hiring process is designed to find not just the right skills but also the right fit for our culture.

Benefits That Work For You

Our employees enjoy a range of benefits designed to support their physical, financial, and emotional well-being. From health insurance to retirement plans, and flexible working conditions, we ensure our team is equipped to succeed both at work and in life.

Stay Connected

Stay up-to-date with the latest from Global Payments: - **Explore Careers**: Discover the various career paths available at Global Payments. From technology to customer support, find the role that best suits your skills and passions. - **Prepare for Your Interview**: Gain insights into our interview process and find tips on how to prepare your resume to stand out. - **Learn and Develop**: Find out more about our commitment to employee development and how we support your professional growth through continuous learning and opportunities.

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative, and solution-driven team players. Ready to start your journey with Global Payments? Explore our job opportunities and find out how your expertise can help shape the future of global payments.

Keep Up to Date

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Global Payments. Join Global Payments and be part of a team that values growth, leadership, and innovation. Together, we can redefine the future of global transactions.
Learn more about Global Payments
Size
25,000 employees
Market Cap
$25.8 billion
Industry
Finance & Insurance
Net Income
$584.5 million
Founded
1967
5 Year Trend
+31.1%
Revenue
$7.4 billion
NASDAQ
GPN
* Ladders Estimates

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