Royal Caribbean Group

Lead, Platform Engineer

Royal Caribbean Group • $110K — $130K *
Miramar Beach, FL 32550In-Person
Enterprise Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Engineering, Computer Science, Information Technology, Business, Hospitality Management, or related field, or equivalent experience.
  • Over 6 years of experience in platform/systems engineering, including team leadership.
  • Proven experience in setting deployment standards and managing contractor teams.
  • Strong leadership skills with a focus on standardization and automation.
  • Hands-on experience in configuration, deployment, environment setup, and integration.

Responsibilities

  • Provide technical direction and decision authority for casino and gaming systems.
  • Bridge product, architecture, and operations to support platform growth.
  • Set strategy for deployment, upgrades, and modernization of gaming platforms.
  • Own integration patterns and architecture across various gaming systems.
  • Lead the shift toward in-house capabilities and assess build-vs-buy decisions.
  • Drive development of new products within the gaming portfolio.
  • Ensure compliance and stability across gaming systems.

Benefits

  • Hybrid work schedule aligned to team norms.
  • Opportunities for occasional travel for Newbuild, Dry Dock, or team collaboration.
Full Job Description
The Royal Caribbean Group's IT Onboard Guest Experience Team has an exciting career opportunity for a full time Lead, Platform Engineer reporting to the Manager, Product.

This position is onsite and based in Miramar, Florida.

This position is also not eligible for work authorization sponsorship.

Position Summary:

The Lead, Platform Engineering - Gaming New Tech & Infrastructure owns the technical strategy, architecture, and platform health for Royal Caribbean Group's casino and gaming technology - a $2B business ($2.5B+ by 2031) spanning slots, tables, arcade, bingo, cage / cashless, player tracking, and the Casino Operations Hub.

This role bridges execution, architecture, and real-time fleet alignment as the organization brings gaming technology in-house - starting with internally built arcade readers - reducing vendor dependence and unlocking new revenue levers across a complex, multi-vendor systems landscape.

The Lead provides technical direction and decision authority across gaming systems, drives deployment and upgrade strategy, and coordinates cross-org and external partners to sustain platform growth, security, and reliability.

Essential Duties and Responsibilities:

Technical Leadership & Direction
  • Provide technical direction and decision authority across all casino and gaming systems; lead through influence and coordinate Manila resources.
  • Bridge product, architecture, and operations to sustain platform growth and real-time fleet alignment.
  • Set the deployment, upgrade, and modernization strategy for gaming platforms.


Platform Strategy & Architecture
  • Own integration patterns and architecture across slots (Aristocrat), tables (Genesis / Bravo, table tracking), arcade (Intercard, Valsoft / CoreCashless), bingo, cage & cashless (CageXchange, CashClub), player tracking, and the Casino Operations Hub.
  • Standardize and modernize a multi-vendor landscape into a reliable, integrated platform.
  • Ensure high availability and performance across the fleet, including concurrent Newbuild and Dry Dock deployments.


In-House Capability & New Tech
  • Lead the shift to internally built capability - starting with internally built arcade readers and L&W table progressives - and evaluate build-vs-buy across the portfolio.
  • Drive net-new products entering the gaming portfolio: Sports Betting ($120B market) and iGaming ($110B), plus eWallet and social gaming.
  • Reduce reliance on external vendors while protecting reliability and compliance.


Security, Stability & Real-Time Integrations
  • Own security remediations, certifications, and stability across gaming systems.
  • Deliver complex, real-time integrations - rewards, offers, and player-tracking data across systems.
  • Maintain regulatory and compliance alignment across jurisdictions.


Cross-Functional & Fleet Alignment
  • Partner with Casino Operations, Commercial, Compliance, and external vendors; serve as Newbuild and Dry Dock point of contact for gaming.
  • Coordinate cross-org initiatives and align priorities across diverse teams and functions.


Qualifications, Knowledge and Skills:

Education
  • Bachelor's degree in Engineering, Computer Science, Information Technology, Business, Hospitality Management, or a related field, or equivalent experience.


Experience
  • 6+ years in platform/systems engineering including team leadership.
  • Experience owning deployment standards and managing contractor talent.


Skills
  • People and delivery leadership; standardization and automation focus.
  • Able to manage multiple priorities and scale teams.


Technical / Functional Skills
  • Hands-on configuration, deployment, environment setup, and integration expertise.
  • Comfortable applying AI and automation to reduce manual effort and improve reliability.
  • Able to create scalable frameworks and set standards others follow in a dynamic, multi-product environment.


Leadership / Behavioral Competencies
  • Develops people and holds a team accountable for outcomes.
  • Disciplined execution with a passion for the guest and crew experience.
  • Comfortable with complexity and ambiguity across multiple simultaneous priorities.


Work Environment & Travel
  • Primarily based in Miramar; hybrid schedule aligned to team norms.
  • Occasional travel for Newbuild, Dry Dock, ship visits, or team collaboration as required.


Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

About Royal Caribbean Group

Royal Caribbean Group is a cruise vacation company with a global fleet of 63 ships traveling around the world. The company provides celebrity cruises and silversea cruises. Royal Caribbean Group was established in 1968 in Miami, Florida.

Royal Caribbean Group Careers

There has never been a more exciting time to explore job opportunities with Royal Caribbean Group, a leader in the global cruise industry known for innovation and excellence.

Work You’ll Do

Join Royal Caribbean Group's dynamic team to help redefine the travel experience for millions of guests worldwide. The company's commitment to growth and leadership in the cruise industry offers a unique platform for professionals to advance their careers. Transform the future of travel with Royal Caribbean Group, where diversity, innovation, and a passion for service converge to create extraordinary vacation experiences. Lead in a market where skills in technology, customer service, and operational excellence are prized. Royal Caribbean Group stands at the forefront of the travel industry, offering team members unparalleled opportunities for career advancement. Work alongside a global team of professionals dedicated to pioneering new paths in the cruise sector. Royal Caribbean Group fosters a culture of innovation and leadership, making it an ideal workplace for those aiming to make a significant impact.

Royal Caribbean Group Professional Pathways

The team is actively building a robust professional network, inviting individuals to master their career journey in the vibrant world of cruise travel.

Do Innovative Work

Engage with a diverse team at Royal Caribbean Group—professionals dedicated to reshaping the future of travel through continuous innovation and a deep understanding of the global travel market.

Drive Innovation and Leadership

Deliver targeted solutions and exceptional guest experiences by leveraging deep industry knowledge and a commitment to innovation that’s second to none.

Be Part of a Great Team

Join a workforce that thrives on collaboration and diversity. Royal Caribbean Group offers a variety of job opportunities that harness the capabilities of its expansive global network.

Future-proof Your Career

Royal Caribbean Group provides a wealth of opportunities for personal and professional development, supported by comprehensive training programs and a commitment to promoting from within.

Explore

Discover how Royal Caribbean Group is leading the way in employee satisfaction and guest service, setting new standards in the cruise industry.

The Royal Caribbean Group Advantage

With a focus on diversity, leadership, and professional growth, Royal Caribbean Group helps team members navigate their careers in an ever-evolving industry. The company's global scale and commitment to innovation offer unmatched opportunities for career advancement.

Stay Connected

Join the Team

Search open positions that match your skills and interests. Royal Caribbean Group looks for passionate, curious, creative, and solution-driven team players. SEARCH ROYAL CARIBBEAN JOBS

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the professionals who work at Royal Caribbean Group.

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Learn more about Royal Caribbean Group
Size
10,001 employees
Industry
Hospitality & Recreation
* Ladders Estimates

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