Salesforce

Lead Member of Technical Staff

Salesforce$130K — $180K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years of software development experience with 5+ years in technical leadership
  • Expert-level backend development in Java, Python, or similar languages
  • Deep expertise in AI/ML frameworks with experience in large language model systems
  • Proven record in building production agent systems and conversational AI platforms
  • 3+ years in prompt engineering and optimizing LLM performance
  • Knowledge of cloud infrastructure and large-scale distributed systems
  • Deep understanding of vector databases and semantic search
  • Proficiency with Salesforce platform or equivalent enterprise tools

Responsibilities

  • Architect and lead development of advanced multi-agent systems
  • Drive technical strategy for the Sales Agent platform
  • Lead Customer Zero initiatives and influence product roadmaps
  • Design production AI agents for complex use cases
  • Execute critical platform migrations while ensuring zero downtime
  • Establish frameworks for agent observability and quality
  • Mentor engineering teams and influence technical decision-making

Benefits

  • Access to comprehensive resources for personal and professional balance
  • Opportunities for career development and technical guidance
  • Innovative work environment that encourages creativity
  • Collaboration with cutting-edge AI technology
  • Participation in influencing product direction and strategy
Full Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Software Engineering

Job Details

The Experience:
Agents and AI are fast evolving technologies. The Agentic Selling Team within Digital Experience Technology is building production AI agents that revolutionize how Salesforce's global sales organization operates. As Customer Zero for Agentforce, we lead the industry in agent development, pioneering architectural patterns that shape Agentforce products and define the future of enterprise AI agents. We are looking for a Lead Software Engineer who excels in technical leadership, drives architectural decisions, and shapes the technical direction of our agent platform. You will architect sophisticated multi-agent systems using Agentforce, influence product roadmaps, mentor senior engineers, and establish technical standards for agent development at Salesforce.

What You'll Actually Be Doing
  • Architect and lead development of sophisticated agent systems using Agentforce, Agent Script, and New Graph Architecture (NGA) serving 15,000+ users with enterprise-grade reliability
  • Drive technical strategy for the Sales Agent platform including agent memory architecture, RAG patterns, LLM optimization, multi-agent orchestration, and agent-to-agent communication protocols
  • Lead Customer Zero initiatives working directly with Agentforce platform and product teams to validate new capabilities, provide architectural feedback, and influence product roadmaps
  • Design and build production AI agents handling complex Seller use cases:
  • Architect and execute critical platform migrations (Graph to Agent Script, legacy to NGA, Java to Python agents) maintaining zero downtime for production systems
  • Establish agent observability and quality frameworks including monitoring, analytics, debugging tools, conversation quality metrics, and user satisfaction tracking
  • Drive innovation in agent memory systems, retrieval augmentation techniques, prompt optimization strategies, and LLM fine-tuning approaches
  • Lead technical decision-making on system architecture, technology selection, performance optimization, and scalability strategies
  • Mentor SMTS and MTS engineers through technical guidance, architecture reviews, and career development
  • Make critical design decisions balancing innovation, reliability, scalability, cost efficiency, and time-to-market
  • Lead architecture reviews, design sessions, and technical roadmap planning with cross-functional stakeholders
  • Establish Agentic Engineering best practices, code quality standards, testing frameworks, and deployment strategies for agent development
  • Build highly scalable, efficient components on microservice multi-tenant SaaS cloud environment with focus on performance, reliability, and operational excellence
  • Drive end-to-end ownership of major technical initiatives from conception through production delivery and ongoing optimization
  • Partner with product management, enterprise architects, data science teams, R&D Centers and business leaders to align technical strategy with business objectives
  • Represent technical team in executive forums, steering committees, and cross-organizational planning sessions


You're Our Person If...
  • 8+ years of development experience as a software engineer with 5+ years in technical leadership roles
  • Expert-level experience with backend development in Java, Python, or multiple object-oriented compiled, statically-typed languages (C++, C#)
  • Deep expertise in AI/ML frameworks with extensive hands-on experience architecting and deploying large language model systems (OpenAI, Anthropic, Claude, Gemini, Llama, etc.)
  • Proven track record building production agent systems, conversational AI platforms, or multi-agent orchestration frameworks (Agentforce experience highly preferred)
  • 3+ years of hands-on experience with prompt engineering, RAG architectures, agent memory systems, and optimizing LLM performance at scale
  • Expert knowledge of cloud infrastructure (AWS, GCP, Azure, Heroku) with experience designing and operating large-scale distributed systems
  • Deep understanding of vector databases, embeddings, semantic search, retrieval optimization, and knowledge graph architectures
  • Extensive experience with Salesforce platform (Apex, LWC, Data Cloud, Einstein, Platform Events, MuleSoft) or equivalent enterprise platforms
  • Proven ability to architect RESTful APIs, GraphQL services, event-driven architectures, and microservices at scale
  • A related technical degree required
  • Exceptional verbal and written communication skills with proven ability to influence senior leadership and drive technical consensus
  • Strong experience establishing test-driven development practices, automated testing frameworks, and quality standards for AI/ML systems
  • Expert-level debugging and problem-solving skills with proven ability to resolve complex production incidents and optimize system performance
  • Extensive experience with developer tools and platforms: Git, Docker, Kubernetes, Terraform, Spinnaker, CI/CD systems, observability tools (Grafana, Datadog)
  • Demonstrated success mentoring senior engineers, leading technical teams, and elevating organizational technical capabilities
  • Track record of delivering large-scale systems used by thousands to millions of users with measurable business impact and high reliability


Even Better If...
  • Extensive hands-on experience building production agents with Salesforce Agentforce, Agent Builder, or leading agent development platforms
  • Deep expertise in agentic AI architectures, multi-agent systems, agent-to-agent communication, and orchestration patterns
  • Advanced knowledge of prompt optimization, LLM fine-tuning, model evaluation, and AI quality assurance techniques
  • Experience leading Customer Zero programs or early adopter initiatives with direct influence on product strategy
  • Published research, patents, or recognized contributions to AI/ML or agent development communities
  • Experience with data engineering at scale including ETL pipelines, real-time processing, and unstructured content ingestion
  • Proven track record of technical speaking at major conferences or contribution to influential open-source projects
  • Experience driving technical transformations, platform migrations, or modernization initiatives at enterprise scale
  • Background in developer platforms, SDKs, or building extensible frameworks used by other engineering teams


Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

Explore Job Opportunities

Ready to take the next step in your career? Explore the wide range of employment opportunities at Salesforce. From technical roles to customer engagement positions, we are continuously hiring talented individuals who are passionate about making a difference.

Stay Connected

Keep up to date with the latest at Salesforce by following our careers blog. Gain insights from the people who work here and learn how you can bring your career to the next level with Salesforce.

Apply Now

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Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
NASDAQ

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