LEAD LIFECYCLE MANAGER

Circle Logistics

$80K — $95K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in lead governance for large enterprises
  • Proven ability to adjudicate ownership conflicts effectively
  • Strong understanding of named account rules and territory management
  • Skilled in the design and implementation of lead routing logic
  • Experience in monitoring lead velocity and rep performance metrics
  • Proficiency in HubSpot required, admin certification not necessary
  • Process-oriented mindset with a focus on lead management strategies

Responsibilities

  • Establish and enforce rules for lead ownership and distribution
  • Monitor lead performance and flag discrepancies in rep behavior
  • Manage sourcing rules and assignment logic for new enterprise leads
  • Reclaim neglected accounts and ensure they are re-integrated into the pipeline
  • Provide dispute resolution for lead ownership conflicts
  • Analyze lead aging and initiate corrective actions for stalled leads
  • Collaborate with account managers to optimize lead management processes

Benefits

  • Hybrid work model available
  • Engagement with Fortune 1000 industry leaders
  • Opportunity to shape lead management processes
  • Professional development and growth within logistics field
  • Supportive team-oriented work environment
Full Job Description
LEAD LIFECYCLE MANAGER - ENTERPRISE FREIGHT Circle Logistics / Fort Wayne, IN (hybrid considered) Circle Logistics is a national third-party logistics provider running enterprise freight relationships with Fortune 1000 shippers. Our accounts are structured as parent-child hierarchies - owning a parent company means owning every location underneath it. That structure only works if someone owns the rules. That's this job. WHAT YOU'LL OWN You are the referee, the auditor, and the architect of how leads move through our organization. You'll write and enforce the rules of engagement for lead ownership and distribution across account managers and pods - including the parent-child hierarchy logic that governs who owns what. When two reps claim the same opportunity, you adjudicate it, then write the rule so it never happens again. You'll monitor lead velocity and aging, spot-check rep behavior against pipeline reality, and flag the rep sitting on 30 untouched leads before it costs us a quarter. You'll manage lead growth: sourcing rules, assignment logic for new enterprise targets, and reclamation of neglected accounts back into the pool. Qualifications WHAT WE'RE LOOKING FOR You've done lead governance at a company that sells into large enterprises - named account rules, territory disputes, routing logic, hierarchy management. You've personally arbitrated ownership conflicts and had the standing to make the decision stick. You think in process first, tooling second: you can tell us the difference between a lead that's stalled and a lead that's dead, and what rule catches each. You're comfortable telling a top producer no. HubSpot proficiency required. Admin certification not - we're hiring judgment, not workflows. WHAT THIS ROLE IS NOT This is not a HubSpot administrator role, a marketing automation role, or a dashboard-building role. If your resume leads with integrations and certifications, this isn't the fit.

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