Job Family
IT Operations

Job Description Summary
Enterprise Technology is a global organization within Transamerica. We provide dedicated application support to Transamerica and we bring all Aegon's business units together through the use of technology. We provide the backbone - the infrastructure - for how everything works. We're creating the company's AI environment, building a flexible 'cloud experience' for internal hosting services, designing frameworks for data governance and management, and ensuring the security and stability of the company's technology. In short, we enable the business units to move more quickly and deliver to our clients in the best possible way. Whether customers are interested in insurance products or annuities or financial services, we're here to ensure they don't have to worry whether their information is safe.

The people we employ are incredibly diverse, both in terms of backgrounds and skill sets. There are over 1000 of us representing a dozen or so nationalities and located in the UK, the US, the Netherlands, Hungary, Spain, and Hong Kong. Our global teams are comprised of experts in areas such as application development, information security, infrastructure services, data & analytics, risk & controls, procurement, program management, and architecture. With the breadth of functions within Enterprise Technology, individuals can pursue a wide variety of careers, and we have a focus on supporting employees' development.

The most important quality in the people who join us is curiosity. A lot of what we do is problem solving, requiring colleagues to take what they know and apply it to new situations. We have many mature processes, but we're always looking for opportunities to improve, so we want people who are naturally inquisitive and confident enough to challenge the way we do things. Technology is constantly, rapidly changing - we need you to help us continue to change with it.

Job Description

Enterprise Technology Data Centre provides a robust Information Technology infrastructure including Data Centre & satellite communications facilities to meet the needs of the diverse range of customers across the globe. Responsible for the provision and maintenance of several different IT operating platforms and services. There is also a strong connection with external providers necessitating vendor and service provider management, including negotiations, contract terms and conditions, competitive bidding processes.

What You Will Do:

• Serve as the lead technical resource for data center operations, providing leadership, mentoring, and escalation support for technicians, contractors, and vendors.
• Coordinate and oversee day-to-day data center activities to ensure operational excellence, service reliability, regulatory compliance, and adherence to change management processes.
• Lead incident response, troubleshooting, root cause analysis, and recovery efforts for facility, infrastructure, and operational issues to minimize business impact.
• Manage the installation, upgrade, relocation, and decommissioning of enterprise technology infrastructure while maintaining accurate documentation of all changes.
• Direct vendor, contractor, and service provider activities within the data center, ensuring compliance with security, safety, operational standards, and approved budgets.
• Lead the design, installation, maintenance, and documentation of structured cabling systems to support current operations and future growth requirements.
• Monitor, maintain, and coordinate critical electrical and facility infrastructure, including utility power, switchgear, ATS, UPS, generators, PDUs, cooling, and environmental monitoring systems.
• Oversee capacity planning, rack and space management, asset inventory, equipment lifecycle management, and infrastructure monitoring to optimize data center performance, utilization, and cost effectiveness.
• Manage operational and project expenditures, support budget planning and forecasting activities, and ensure maintenance, infrastructure, and vendor-related work is delivered within approved budget targets.
• Administer data center monitoring platforms and drive continuous improvements in operational efficiency, reliability, resiliency, visibility, and business continuity while supporting audit, security, disaster recovery, and compliance requirements.

What You Will Need:

• 7+ years of related work experience
• Advanced experience using MS Office products (Word, Excel, PowerPoint)
• Solid understanding of Data Centre Management methodologies
• Strong organizational skills (planning, prioritizing) and communication skills (written, verbal, listening)
• Working knowledge of IT infrastructure and its impact on business services

Preferred

• Certified Data Centre Professional (CDCP)
• Schneider Electric Data Center Certified Associate (DCCA)
• Certified Data Centre Specialist (CDCS)

Working Conditions

• This is an on-site position requiring five days (M-F) in office per week
• Performs hands-on installation, maintenance, troubleshooting, and replacement of data center and infrastructure hardware
• Maintains a regular onsite presence to support critical operational and infrastructure requirements.
• Travels as needed to disaster recovery sites and satellite locations to provide technical support, project implementation, and operational assistance.
• May be required to travel overnight periodically to support initiatives at other country units or remote locations.
• Rotating On-Call support

Compensation:

The Salary for this position generally ranges between $95,000 - $121,000 annually. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.

Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company's discretion.

This is an on-site position requiring five days in office per week in one of our Cedar Rapids Data Centre. Relocation assistance will not be provided for this position.

What We Offer

For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.

Compensation Benefits

• Competitive Pay
• Bonus for Eligible Employees

Benefits Package

• Pension Plan
• 401k Match
• Employee Stock Purchase Plan
• Tuition Reimbursement
• Disability Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Employee Discounts
• Career Training & Development Opportunities

Health and Work/Life Balance Benefits

• Paid Time Off starting at 160 hours annually for employees in their first year of service.
• Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
• Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
• Parental Leave - fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
• Adoption Assistance
• Employee Assistance Program
• Back-Up Care Program
• PTO for Volunteer Hours
• Employee Matching Gifts Program
• Employee Resource Groups
• Inclusion and Diversity Programs
• Employee Recognition Program
• Referral Bonus Programs