What you'll be doing...- The Strategic Account Manager's goal is to develop a pipeline of SMB clients that have opportunities for future growth, introducing new upsell products and features, product demonstration and ultimately closing the business to secure incremental revenue. The Lead Inside Sales representative will also have direct influence in retaining and renewing our customer base.
- Make outbound phone contacts, conduct web demonstrations, present/negotiate pricing, partner with Finance to present business cases for contract re-writes and pricing negotiations, execute contracts via DocuSign, manage email campaigns developed in partnership with Marketing, and leverage other digital and inside sales tools across multiple platforms.
- High focus on working existing SMB Market Organization
- Drive revenue through closing orders for additional vehicles and/or asset tracking solutions, and through closing orders for emerging software solutions and services as part of the growing portfolio within Verizon Connect.
- Partner with other departments such as customer support, implementation and deployment to ensure their customers are fully supported at all times.
- Drive peer activity and communicate several times daily with the team on sales activity metrics and performance.
- Account management with a diverse book of business of various industries.
- Prioritize activity and sales pipeline to achieve goals with an emphasis on managing personal time, productivity and accurate forecasting.
- Follow-up on proposals and negotiate contracts with customers in collaboration with the Associate Director.
- Collaborate with internal and external partners from sale through implementation.
- Maintain an accurate pipeline of viable opportunities that you are currently working to secure a contract.
Where you'll be working...- In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.
- The hours for this role is 7-4 central time
You'll need to have:- Bachelor's degree or four or more years of work experience.
- Three or more years of relevant experience required, demonstrated through work experience and/or military experience.
Even better if you have one or more of the following:- Previous experience selling into SMB Accounts
- Consultative Selling experience
- 3+ years of B2B inside sales experience
- 1+ years of product sales account management experience a plus
- Account Management experience
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.
Additional Job DescriptionAchieve continued growth by providing exceptional customer service to drive sales. The Inside Sales role is a consultative inside sales position, working outbound calling campaigns and assisting customers through account management. The focus is on successfully engaging Customers through an Inside Sales selling motion.
* Assess individual and team performance, and initiate developmental plans to narrow competency gaps.
* Responsible for timely monitoring of daily/weekly/monthly reporting of sales results/activity to ensure sales, retention, and compliance objectives are met.
* Managing relationships with customers, monitoring customer satisfaction and addressing open issues, problems and special requests.
* Analyze staffing needs of team. Provide hiring, promotion, and disciplinary action recommendations.
* Remain current on all wireless products and services, industry and competitive trends, and reinforce findings with team.
* Conduct outbound calls on qualified leads, identifying opportunities and selling Data, Voice, and Connect, to primarily drive adoption/ up-sell in small customers via telephone based selling.
* Listening to customer's needs and making appropriate recommendations.
* Meeting/exceeding activity/customer engagement objectives.
* Partners with customer to understand their product/solution needs to identify present and future needs in a consultative selling approach.
* Exceeds customer expectations in the area of quality account management.
Where you'll be workingIn this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.
Scheduled Weekly Hours40
Benefits and CompensationOur benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
The salary will vary depending on your location and confirmed job-related skills and experience. This is a commission based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
The annual salary range for the Illinois location(s) listed on this job requisition based on a full-time schedule is: $61,500.00 - $100,000.00.
