Overview

We’re looking for a Lead Professional Services Consultant – Exenta ERP for our remote US team. This is a full-time position. You’ll join an experienced Professional Services team supporting our growing base of apparel and textile customers leveraging Aptean’s Exenta ERP solution.

About the role

As a Lead Professional Services Consultant focused on Exenta ERP, you will play a critical role in delivering and leading ERP implementations for customers in the apparel, fashion, and textile industries. This position combines hands-on implementation expertise with leadership responsibilities, guiding clients through full lifecycle deployments—from discovery and requirements gathering through configuration, testing, and go-live.

You’ll act as a trusted advisor to customers, ensuring Exenta ERP is aligned to industry-specific processes such as production, supply chain, and inventory management. In addition to leading implementations, you will manage complex customer relationships, resolve escalated issues, and partner cross-functionally with Product and R&D to enhance solution delivery and customer outcomes.

Success in this role requires a strong understanding of apparel/textile business processes, the ability to lead multiple projects simultaneously, and a consultative approach to solving business challenges. You’ll bring both strategic insight and executional rigor, helping customers maximize the value of Exenta ERP while driving successful, on-time project delivery.

Key Responsibilities:

• ERP Implementation Leadership – Lead full lifecycle implementations of Exenta ERP, including discovery, requirements definition, configuration, testing, training, and go-live support for apparel and textile customers.
• Client Advisory and Engagement – Serve as a trusted advisor to clients, guiding them on best practices and ensuring alignment between business processes and system capabilities.
• Project Delivery and Execution – Partner with project managers and cross-functional teams to deliver projects on time, on budget, and on schedule while managing multiple engagements simultaneously.
• Industry Process Alignment – Apply deep knowledge of apparel and textile operations, including production, supply chain, and inventory management, to drive effective system configurations and outcomes.
• Incident Resolution and Escalation – Act as an escalation point for complex customer issues, providing expert-level troubleshooting and ensuring timely and effective resolution.
• Cross-Functional Collaboration – Work closely with Product Management and R&D teams to communicate customer feedback, identify trends, and drive enhancements to Exenta ERP.
• Knowledge Sharing and Mentorship – Mentor junior consultants, contribute to internal knowledge bases, and promote best practices across the Professional Services organization.
• Customer Relationship Management – Build and maintain strong customer relationships, managing expectations and ensuring a high level of customer satisfaction throughout engagements.

About you

• To excel in this role, you should have:
• 7+ years of experience in ERP implementations, with a strong track record of leading full lifecycle projects.
• Demonstrated experience working with ERP solutions in the apparel and/or textile industry (Apparel Saas/ERP strongly preferred).
• Proven ability to lead client engagements, facilitate discovery sessions, and translate business requirements into system configurations.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and stakeholder management skills, with the ability to influence at multiple levels.
• Experience managing multiple projects in a fast-paced, client-facing environment.
• Ability to work independently while also mentoring and guiding team members.
• Bachelor’s degree preferred but not required.

What’s in it for you?Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth.