Job Title:
Lead Analyst., Project/System

Reporting To:
Business Partner, A&D IT

Work Schedule:
Fully Remote or Hybrid if Local - Buffalo, NY
Position Summary

The Atlassian-JIRA Administrator will provide advanced administration, engineering, support, and governance of enterprise collaboration and software development platforms, including Atlassian Data Center applications (Jira, Confluence, Bitbucket, Bamboo, and Crowd) and CollabNet Subversion (SVN) repositories. This role serves as a technical lead responsible for platform architecture, lifecycle management, security, performance optimization, integrations, automation, and user support across development and project management environments.

The successful candidate will work closely with engineering, software development, cybersecurity, infrastructure, and program management teams to ensure highly available, secure, and scalable solutions that support business and program objectives.

Primary Responsibilities

Platform Administration & Engineering

• Participate in regular administration team meetings to prioritize user support requests, operational issues, system enhancements, and maintenance activities.
• Administer and support Atlassian Data Center applications, including Jira, Confluence, Bitbucket, Bamboo, and Crowd.
• Administer and support CollabNet Subversion (SVN) repositories, including repository creation, access management, branching strategies, repository maintenance, and migration activities.
• Design, configure, and maintain projects, spaces, repositories, workflows, permission schemes, screens, issue types, build plans, and user access controls.
• Perform installation, upgrades, patching, configuration, migration, and lifecycle management of Atlassian and SVN platforms.
• Monitor platform health, availability, performance, and capacity to ensure optimal system operation.

Security & Compliance

• Implement and maintain application security controls, authentication integrations, and authorization models.
• Manage Crowd integration, LDAP/Active Directory synchronization, and application-level access provisioning.
• Ensure compliance with organizational security requirements, audit requirements, and configuration management processes.
• Support security assessments, vulnerability remediation, and system hardening activities.

Integration & Automation

• Develop and support integrations between Atlassian products, SVN repositories, and enterprise systems.
• Utilize APIs, scripting, and automation tools to streamline administration, reporting, and provisioning tasks.
• Support Application Links, certificates, DNS configurations, and system interoperability requirements.
• Evaluate and implement automation opportunities that improve operational efficiency and user experience.

Platform Strategy & Technical Leadership

• Analyze system metrics, utilization trends, and performance data to support capacity planning and future growth initiatives.
• Provide technical guidance and mentoring to junior administrators and support personnel.
• Recommend platform improvements, architecture enhancements, and process optimizations.
• Collaborate with stakeholders to gather requirements and translate business needs into scalable technical solutions.

User Support

• Provide Tier 2 and Tier 3 support for Atlassian and SVN platforms.
• Troubleshoot complex application, integration, authentication, and performance issues.
• Create and maintain technical documentation, operational procedures, and user guidance materials.
• Partner with development and project teams to implement solutions that align with business and security requirements.

Required Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, Software Engineering, Information Technology, or a related technical discipline.
• Equivalent professional experience may be substituted for a degree.
• 8+ years of experience administering enterprise applications, development tools, or collaboration platforms.
• 5+ years of hands-on experience administering Atlassian Data Center environments.
• Experience administering one or more of the following Atlassian platforms:
• Jira
• Confluence
• Bitbucket
• Bamboo
• Crowd

• Experience administering CollabNet Subversion (SVN) repositories and access controls.
• Experience with Microsoft Windows Server environments.
• Experience installing, configuring, upgrading, and migrating enterprise applications.
• Experience implementing and managing role-based access controls and authentication solutions.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication skills with the ability to interact effectively with technical and non-technical stakeholders.
• Ability to work independently while also collaborating within a team environment.

Desired Qualifications

Experience with the following:

• Administering Jira workflows, schemes, screens, automations, and project configurations within governed environments.
• Supporting Bitbucket repositories and source code management best practices.
• Supporting Bamboo build agents, CI/CD pipelines, and integration with source control systems.
• Administering Confluence spaces, templates, permissions, and knowledge management solutions.
• Crowd integration and enterprise identity management.
• Planning and executing Atlassian or SVN platform migrations.
• Managing repository migrations between SVN and Git-based systems.
• Microsoft SQL Server and database administration concepts.
• Python, PowerShell, Groovy, Java, or similar scripting/programming languages.
• REST APIs and Atlassian plugin administration.
• SSL certificates, Application Links, DNS, and load-balanced environments.
• Understanding of backup, disaster recovery, and high-availability architectures.
• Atlassian certifications are highly desired.

Special Requirements

• This position requires the ability to obtain and maintain US Security Clearance.

How We Care For You:

• Financial Rewards: great compensation package, bonus opportunities, matching 401k, and the ability to participate in Employee Stock Purchase Plan (select locations), Flexible Spending and Health Savings Accounts

• Work/Life Balance: Flexible paid time off, holidays and parental leave program, relocation assistance.

• Health & Welfare: Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages.

• Professional Skills Development: Tuition Assistance, mentorship and coaching opportunities, leadership development and other personal growth programs

• Culture: Warm, respectful, family-like environment driven by our 12 core values. Multiple Employee Resource Groups led by our employees, open and welcoming to all.

Salary Range Transparency:
Buffalo, NY $120,000.00-$180,000.00 Annually

Salary Range Disclaimer

The base salary range represents the low and high end of the Moog salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Moog's total compensation package for employees. Other rewards may include annual bonuses, employee stock purchase plan, an open paid time off policy, and many region-specific benefits.

This position requires access to U.S. export-controlled information.