Job Title: LEAD ADMINISTRATOR L1
City: Plano
State/Province: Texas
Posting Start Date: 4/21/26
Job Description:
Job Description
Primary - Cradlepoint
- Provide L2 support for Cradlepoint routers (LTE/5G edge devices)
- Troubleshoot connectivity, failover, SIM/eSIM, and signal issues
- Manage configurations via NetCloud Manager (NCM)
- Support Zero Touch Provisioning (ZTP) and device onboarding
- Diagnose WAN issues involving cellular, broadband, and hybrid WAN
- Monitor and resolve performance issues (latency, jitter, packet loss)
- Coordinate with carriers for cellular service escalations
Secondary - Cisco
- Support routing & switching environments (Catalyst, ISR/ASR platforms)
- Troubleshoot VLANs, trunking, STP, OSPF, EIGRP, BGP (basic), ACLs, NAT
- Assist with Meraki environments (Dashboard monitoring, troubleshooting)
- Perform basic firewall troubleshooting (ASA/Meraki MX)
Tertiary - Juniper
- Support Juniper SRX firewalls and EX switches
- Perform basic troubleshooting using JunOS CLI
- Assist with security policies, NAT, and log analysis
Operational Responsibilities
- Handle L2 incident tickets (P1-P4) within SLA targets
- Participate in Major Incident bridge calls
- Perform triage and escalate to L3/vendor support
- Execute standard changes and maintain documentation
- Support problem management and RCA efforts
Required Skills
- Cradlepoint NetCloud, LTE/5G networking
- TCP/IP, DNS, DHCP, VPNs (IPSec/GRE)
- WAN technologies (MPLS, broadband, cellular failover)
- Cisco IOS / Meraki Dashboard
- Juniper JunOS
- ITSM tools (ServiceNow)
Experience
- 3-6 years in Network Operations / NOC / MSP
- Multi-site enterprise support experience
- Telecom/carrier coordination experience
Certifications (Preferred)
- Cradlepoint certification
- Cisco CCNA
- Juniper JNCIA
Soft Skills
- Strong troubleshooting and communication
- Ability to work in high-pressure environments
- Team collaboration
KPIs
- SLA adherence
- MTTR and resolution rate
- Ticket quality
- Customer satisfaction
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Mandatory Skills: Network Data Admin.
Experience: 5-8 Years.
The expected compensation for this role ranges from $60,000 to $135,000 .
Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
