Job Title: LEAD ADMINISTRATOR L1
City: Marysville
State/Province: Ohio
Posting Start Date: 9/9/26
Job Description:
Job DescriptionRole Purpose
The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.
͏Areas of responsibility
Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.
SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.
Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.
Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.
Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.
Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.
Team Management-Collaborate with team members to resolve open tickets and service requests.
Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.
͏͏͏Microsoft 365 - Exchange OnlineMarysville, OhioJob Description:- Proactive in direct client communication and capable of managing customers effectively with an onsite presence.
- Manage Microsoft 365 environment at L2, L3, L4 level and must know exchange servers and their roles
- Working Experience in the mail flow in detail for Exchange/O365 hybrid environment
- Working Experience of different type of connectors available in exchange/ Microsoft 365
- Working Experience of M365 mail filtering/hygiene solution, Microsoft Exchange Edge server and Active Directory
- Good understanding of SSO with M365, including ADFS
- Sound knowledge of Email client like Microsoft Outlook, MS Teams and OWA
- Good knowledge of Mail Archiving solution, troubleshooting and configuration of Anti-spam, SPF, DMARC, DKIM, Address client connectivity,
- Over all experience 8+ Years of 4 to 5 years managing a large scale M365 hybrid environment
- A Master's degree and Microsoft Certification a plus
- Previous Microsoft 365 administration and troubleshooting experience is required
- Familiarity with some of the following areas: Azure, Microsoft Hyper-V, Microsoft Exchange Edge server's administration, of TCP/IP (OS, firewalls configuration)
Mandatory Skills: M365 Exchange Online.
Experience: 5-8 Years.
The expected compensation for this role ranges from $60,000 to $135,000 .
Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
