The Land Agent / Customer Support Agent (CSA) supports Gas Vegetation Management (GVM) programs by serving as the primary point of contact between utility customers, property owners, contractors, and project stakeholders. This role is responsible for customer outreach, property access negotiations, vegetation management support, field inspections, GIS data collection, utility locate-and-mark activities, and project documentation. The CSA helps ensure projects are completed safely, efficiently, and in compliance with client, regulatory, and company requirements.
Serve as the primary point of contact for customers, property owners, contractors, and project stakeholders by conducting outreach, coordinating project communications, obtaining property access and work authorizations, and resolving customer concerns. Support Gas Vegetation Management programs through field inspections, vegetation documentation, utility locate-and-mark activities, GIS data collection, reporting, and project documentation. Maintain accurate records, ensure compliance with utility, client, and regulatory requirements, and promote a strong culture of safety, quality, and customer service.
What We Offer: - A supportive and inclusive work environment that values diversity and encourages innovation.
- Opportunities for professional growth and career development.
- This position pays between $85,000-90,000 annually and is an exempt position. The specific amount within this range will be influenced by the work location and various factors such as internal equity, professional skills, work experience, and pertinent education or training.
- Benefits offered include company-sponsored medical, dental, vision, and 401(k) plan with company match. Also offered are tuition reimbursement, voluntary life, disability, critical illness, accident and hospitalization plans. HSA or FSA medical accounts and FSA dependent care and transportation/parking accounts are also available. These benefits are subject to employee contribution amounts generally set annually. Full-time employees are eligible to earn PTO hours. May be eligible for discretionary bonus as determined by the company.
Minimum Requirements: - Associate degree or equivalent combination of education and professional experience.
- Two (2) or more years of experience in land services, right-of-way, utilities, forestry, environmental services, customer outreach, vegetation management, or a related field.
- Experience interacting with customers, property owners, public stakeholders, or regulatory agencies.
- Strong customer service and relationship management skills.
- Experience maintaining accurate records and documentation.
- Valid driver's license with acceptable driving record.
- Ability to travel extensively throughout assigned service territories.
Preferred Qualifications:- Experience supporting utility vegetation management programs.
- Experience obtaining landowner permissions and property access agreements.
- Familiarity /experience using ArcGIS Online, ESRI GIS software, GPS systems, or mobile data collection platforms.
- Utility locate-and-mark certification or related Operator Qualification (OQ) experience.
- Knowledge of gas utility operations and vegetation management practices.
- Experience working within PG&E or other electric and gas utility environments.
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