Job DescriptionL2 Support + APLocation: Dallas, US
Type: Full-time
Job SummaryeClerx is looking for L2 Support+API specialist based is Dallas The position requires investigating and resolving complex technical issues with clients, internal stakeholders, and engineering teams while actively debugging code (Java/Python), working with AI tools, and maintaining documentation and code snippets. Key candidates must be comfortable with API integrations and UI basics, possess strong client-facing communication skills, and bring a drive to automate solutions for recurring support issues.
Responsibilities- Investigate and drive support resolution with senior external clients, internal stakeholders and other Marquee engineering teams. Serve as point of escalation for support issues from Marquee Helpdesk (L1)
- Work closely with the engineering team to drive resolution of client issues.
- Influence and suggest improvements on roadmap for enhancing Marquee client experience, focusing on portfolio analytics.
- Create documentation /runbooks and code snippets to share with clients and internal engineering teams
- Debug and fix code.
- AI tools
Eligibility Requirements- 3 to 5 years of relevant experience is preferred.
- Must be comfortable coding in Java and or Python, debugging API calls, writing quality-of-life snippets for clients, creating scripts for debug tooling.
- Must have a basic knowledge of UI and API integration.
- Must be presentable to clients and a clear, empathetic communicator able to talk to clients and stakeholders with confidence.
- Must be willing to execute on support issues while also building out the function and automating resolution of repeat issues.
In the US, the target base salary for this role is $80K-$100K. Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. We expect the majority of candidates who are offered roles at our company to fall throughout the range based on these factors
