Royal Bank of Canada

KYC Refresh Team Lead

Royal Bank of Canada$90K — $120K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-5 years KYC/AML experience in Capital Markets at a financial institution
  • Experience in managing teams
  • Bachelor's degree or equivalent
  • Solid understanding of global regulatory requirements (e.g., IIROC, FINTRAC)
  • Familiar with Capital Markets products and trading systems

Responsibilities

  • Support the KYC Refresh Manager in managing Global KYC Refresh process
  • Lead a team to complete Global KYC Refresh cases effectively
  • Monitor and improve quality of work completed by the KYC refresh team
  • Guide the team in adhering to KYC/AML guidelines
  • Lead by example and adjust to evolving business needs
  • Collaborate with other teams to ensure compliance and efficiency

Benefits

  • Comprehensive Total Rewards Program including bonuses and flexible benefits
  • Opportunities to make a significant impact
  • Work within a dynamic and high-performing team
  • Chances to assume greater responsibilities
  • Supportive leadership focusing on development through coaching
  • Flexible work/life balance options
Full Job Description
Job Description

What is the opportunity?

As a Team Lead - KYC Refresh, you would support the KYC Refresh Manager with management of KYC Refresh Analysts responsible for end-to-end completion including public document collection, outreach, name screening and Fenergo completion.

What will you do?
  • Support the KYC Refresh Manager to manage Global KYC Refresh process for Capital Markets in line with global and regional regulatory requirements and processes.
  • Lead a team of KYC refresh analysts to deliver the completion of Global KYC Refresh cases effectively, efficiently and with high standard of customer service .
  • Monitor quality and throughput of work being completed by KYC refresh team, identify issues including non-compliance issues, deviation from procedures, provide resolutions and report to the KYC Manager.
  • Guide and motivate the team to ensure that all refresh analysts follow the KYC/AML guidelines set out in the firms AML Policy.
  • Lead by example, react flexibly to changing business needs and ensure that skill set can be transferred to support other teams including QC and Regional Onboarding teams.
  • Collaborate on an ongoing basis with counterparts from other teams within Client and Data Management Group to ensure CMG process and deliverables are compliant and completed efficiently and effectively.


What do you need to succeed?

Must have's
  • Minimum 3-5 years of KYC/AML Capital Markets experience with a financial institution.
  • Prior people management experience
  • BA/BS or equivalent
  • In-depth knowledge of global Regulatory requirements (IIROC, FINTRAC, FINRA, FCA, OFSI, IRS, etc.) and/or experience working with regulatory or rule-based environments.
  • Familiarity with Capital Markets products, trade systems and business lines.
  • Excellent communication skills(verbal & written)


Nice to have's
  • Client onboarding or KYC refresh experience
  • Certified Anti-Money Laundering Specialist (CAMS) designation
  • Any financial accreditations such as the Canadian Securities Course (CSC)
  • Operations or Technology degree, background, or experience
  • Advanced knowledge of CDR, Fenergo, trading and settlement applications


What is in it for you?

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, and competitive compensation.
  • Ability to make a difference and lasting impact.
  • Work in a dynamic, collaborative, progressive, and high-performing team.
  • Opportunities to take on progressively greater accountabilities.
  • Leaders who support your development through coaching and managing opportunities.
  • Flexible work/life balance options.


Job Skills

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-06-16

Application Deadline:

2026-06-30
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

About Royal Bank of Canada

Royal Bank of Canada Careers

Join the dynamic team at Royal Bank of Canada (RBC), a global leader in financial services and a company committed to excellence and innovation. At RBC, we offer a wide range of job opportunities that empower professionals to shape their career paths with leadership, diversity training, and continuous growth.

Work You’ll Do

At Royal Bank of Canada, we are not just hiring; we are building a culture of innovation and leadership. Our team members are at the forefront of the financial industry, driving transformation and delivering targeted solutions that meet the evolving needs of our clients and communities.

Explore Job Opportunities and Employment at RBC

Whether you are starting your career or looking to take it to the next level, RBC offers positions that challenge your skills and fuel your ambition. From entry-level positions to leadership roles, our job opportunities span across various functions and regions. Join us and be part of a team that values professional growth and diversity.

Internship and Professional Development

Kickstart your career with an internship at Royal Bank of Canada. Our internships provide invaluable hands-on experience, networking opportunities, and insights into the financial services industry. Interns at RBC gain the skills necessary to excel and are often considered for full-time positions within the company.

Benefits and Culture

At RBC, we prioritize the well-being and satisfaction of our employees. Our benefits package is designed to support our team members at every stage of their life and career. RBC’s culture is built on a foundation of respect, integrity, and responsibility, fostering an environment where everyone can thrive.

Career Growth and Innovation

We believe in nurturing the potential of our employees through continuous learning and career development programs. At RBC, you will find endless opportunities to grow professionally through on-the-job experiences, formal training programs, and leadership development initiatives. Our commitment to innovation means we are constantly seeking out new ideas and perspectives, making RBC a perfect place for those who aim to lead and innovate.

Diversity and Inclusion

Diversity is our strength. At Royal Bank of Canada, we are committed to building an inclusive workplace where every employee feels valued and respected. Our diversity training programs are designed to educate and inspire, creating a more inclusive and equitable workplace.

Join Our Team

Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with RBC today and be part of a world-class team known for its commitment to client service, community involvement, and innovation.

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Learn more about Royal Bank of Canada
Size
86,007 employees
Market Cap
$130.3 billion
Industry
5 Year Trend
+8.7%
NASDAQ

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