TeleTech

Knowledge Manager, Mid

TeleTech$55K — $126K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2+ years of experience with SharePoint site collections and document libraries
  • Experience designing and configuring SharePoint workflows
  • Proficiency in developing site architecture, metadata schemas, and navigation structures
  • Established governance standards in SharePoint and network shared drives
  • Knowledge of version control and information security requirements
  • Experience with Power Automate or workflow automation tools
  • TS/SCI clearance with a polygraph
  • Bachelor's degree and 3+ years in knowledge management or 7+ years without a degree

Responsibilities

  • Develop SharePoint solutions for organizing and cataloging information
  • Support clients in making informed decisions with actionable intelligence
  • Implement information security measures and governance standards
  • Facilitate the creation and management of workflows and content types
  • Drive adoption of new collaboration processes and modernize legacy systems

Benefits

  • Health, life, disability, and financial benefits
  • Tuition assistance and professional development opportunities
  • Work-life balance programs and dependent care support
  • Recognition awards for exceptional employee performance
  • Eligibility for comprehensive benefits for part-time employees working 20+ hours weekly
Full Job Description
Knowledge Manager, Mid
The Opportunity:

With all the information available today, it takes a skilled knowledge manager to know how to find, catalog, and organize information to give their clients the right answers at the right time to properly inform the critical decisions they must make. As a knowledge manager, you will use your technical expertise and attention to detail to develop SharePoint solutions to ensure your clients have the actionable intelligence and any supporting context they might need to tackle the problem at hand. If you have strong technical skills and a problem-solving mindset, we have an opportunity to use those skills to support our warfighters and protect our national security.

Work with us as we provide the right information at the right time to support the critical needs of our warfighters.

Join us. The world can't wait.

You Have:
  • 2+ years of experience administering SharePoint site collections, document libraries, permissions, and access controls
  • Experience designing and configuring SharePoint workflows for document review, approval, records management, and content lifecycle processes
  • Experience developing site architecture, content architectures, metadata schemas, content types, taxonomies, and navigation structures
  • Experience establishing governance standards and working with security groups for SharePoint environments and network shared drives on DoD systems
  • Experience implementing version control, retention policies, archival procedures, and information security requirements
  • Experience with Power Automate, SharePoint Designer 2013, or workflow automation tools
  • TS/SCI clearance with a polygraph
  • Bachelor's degree and 3+ years of experience in knowledge management, or 7+ years of experience in knowledge management in lieu of a degree


Nice If You Have:
  • Experience supporting knowledge management or records management for the DoD or a federal agency
  • Experience with Microsoft Purview, data loss prevention, information governance, or records compliance capabilities
  • Experience modernizing legacy shared drives, migrating content to SharePoint, and driving adoption of new collaboration processes


Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance with polygraph is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $55,200.00 to $126,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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