Citigroup, Inc

Knowledge Content Senior Analyst, Assistant Vice President

Citigroup, Inc • $70K — $106K *
O Fallon, MO 63366In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-8 years in banking, wealth management, operations, content management, or program execution.
  • Strong understanding of banking and investment products with a client servicing focus.
  • Proven coordination and influence skills across multiple stakeholders without direct authority.
  • Excellent written communication, analytical, and organizational skills.
  • Detail-oriented and process-minded with the ability to manage competing priorities.

Responsibilities

  • Supports onboarding and management of Citigold digital knowledge content.
  • Maintains authoritative knowledge articles for front-line execution.
  • Coordinates content creation and updates with cross-functional teams.
  • Executes content onboarding for new articles and major updates.
  • Reviews and publishes knowledge content for accuracy and clarity.
  • Applies structured change management for updates influenced by various factors.
  • Partners with leadership to manage risks and prioritize issues.
  • Produces reporting and metrics on content lifecycle and governance.

Benefits

  • Medical, dental, and vision coverage.
  • 401(k) retirement plan.
  • Life, accident, and disability insurance.
  • Wellness programs.
  • Paid time off including vacation, sick leave, and holidays.
Full Job Description
The Knowledge Content Senior Analyst is a seasoned professional role responsible for the onboarding, ongoing management, and execution of Citigold banking and investment knowledge content. Applies in-depth disciplinary knowledge and business understanding to ensure frontline and support teams have accurate, current, and execution-ready "record of truth" content to service clients. Requires a strong analytical skillset, attention to detail, and a risk-aware mindset to manage regulated content at scale. Integrates subject matter expertise, coordinates with cross-functional partners, and exercises sound judgment when addressing moderately complex issues involving competing priorities and stakeholder needs. Strong communication and influence skills are required. The role has significant impact on frontline execution quality and client experience through ownership of knowledge content accuracy and availability.

Responsibilities:
  • Supports the onboarding, execution, and lifecycle management of Citigold digital knowledge content.
  • Owns and maintains knowledge articles that serve as the authoritative record of truth for how to execute processes and service Citigold clients.
  • Coordinates the creation, review, update, and decommissioning of knowledge content in partnership with cross-functional teams.
  • Executes content onboarding efforts for new articles and major updates, working closely with management and cross-functional teams.
  • Reviews, edits, and publishes knowledge content to ensure accuracy, execution clarity, usability for the frontline, and adherence to established standards and templates.
  • Applies a structured change management approach to content updates driven by product launches, policy changes, process enhancements, and field feedback.
  • Executes within established governance frameworks while partnering with leadership on prioritization and escalation of risks or issues.
  • Produces reporting and metrics on content status, review cycles, backlog, and change throughput for leadership visibility.
  • Supports audits, exams, and issue remediation efforts related to knowledge content as a coordinator and subject matter resource.


Qualifications:
  • 5-8 years of experience in banking, wealth management, operations, content management, program execution, or a related field.
  • Strong understanding of banking and/or investment products and client servicing processes, or the ability to rapidly acquire this knowledge.
  • Proven ability to coordinate and influence across multiple stakeholders and subject matter experts without direct authority.
  • Strong written communication, analytical, and organizational skills.
  • Process-minded, detail-oriented approach with the ability to manage competing priorities.


Education:
  • Bachelor's/University degree or equivalent experience.


Job Family Group:
Consumer Sales

Job Family:
Consumer Sales Support

Time Type:
Full time

Primary Location:
Jacksonville Florida United States

Primary Location Full Time Salary Range:
$70,720.00 - $106,080.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills
Please see the requirements listed above.

Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:
Jun 08, 2026

About Citigroup, Inc

Citigroup is a financial services holding company that provides financial products and services. The company operates through two segments, Global Consumer Banking (GCB) and Institutional Clients Group (ICG). The GCB segment offers traditional banking services to retail customers through retail banking, commercial banking, Citi-branded cards, and Citi retail services. The ICG segment offers various banking, and financial products and services to corporate, institutional, public sector, and high-net-worth clients. This segment provides wholesale banking products and services, including fixed-income and equity sales and trading, foreign exchange, prime brokerage, derivative services, equity and fixed-income research, corporate lending, investment banking, and advisory services, private banking, cash management, trade finance, and securities services. Citi is committed to sustainability and social responsibility, and the company invests in initiatives that promote economic progress.

Citigroup, Inc Careers

Join the vibrant team at Citigroup, Inc, a leading global bank, and propel your career into the future. Citigroup offers a plethora of job opportunities that span across various fields and expertise, making it an ideal place for ambitious professionals to thrive.

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Citigroup, Inc values the well-being of its employees. We offer competitive benefits packages that support the health, finance, and lifestyle of our team members. Our culture is built on collaboration, respect, and a commitment to excellence. We ensure that every team member feels valued and part of our global family.

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Learn more about Citigroup, Inc
Market Cap
$1.3 billion
Industry
Finance & Insurance
Net Income
$89.6 million
Founded
1812
5 Year Trend
+4.6%
NASDAQ
C
* Ladders Estimates

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