Key Account Manager (Builder Markets)

Reliance Home Comfort

$70K — $95K *
Real Estate & Construction
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of direct sales experience in a B2B environment
  • 2+ years of experience in Account Management and New Customer Acquisition
  • Bachelor's degree or college diploma in a related field
  • Proven track record of exceeding sales quotas
  • Strong leadership skills and ability to influence others
  • Excellent communication and interpersonal skills
  • Familiarity with the HVAC industry is advantageous

Responsibilities

  • Learn and grow as a team member committed to customer success
  • Exceed growth targets and performance KPIs in assigned territory
  • Execute a 6-step sales process to sustain the sales pipeline
  • Develop and close winning account sales strategies for Home Builder customers
  • Act as the primary contact for assigned Key Account customers
  • Utilize CRM software to record sales metrics and enhance performance
  • Analyze competitive landscape to inform sales strategies

Benefits

  • Tools and training for success
  • Access to a knowledgeable and successful team
  • Competitive base pay with performance-related incentives
  • Comprehensive benefits plan for employees and families
  • Defined career advancement opportunities
  • Perks for high performers including a chance for an annual trip
  • Recognition as one of Canada's Most Admired Corporate Cultures
Full Job Description
What will you do?
  • Learn and grow as an important part of a team that cares about Reliance and its customers.
  • Exceeds assigned growth targets and performance KPIs within the territory
  • Executes Reliance's 6-step sales process (prospect, qualify, align, propose, negotiate, close) to build and sustain the sales pipeline required to consistently deliver above-target performance
  • Develops, proposes, and closes winning account sales strategies to generate new Home Builder customer acquisitions and more deeply penetrate existing Home Builder Customer share of wallet
  • Primary contact for all Key Account customers assigned to their portfolio and provides specific sales support as required
  • Actively utilizes the CRM software to record sales pipeline and activity metrics to maximize performance outcomes
  • Analyzes the competitive landscape and leverages knowledge to improve winning account sales strategy
  • Provides regular reporting and updates on Home Builder sales pipeline progress to be leveraged in forecasting and large deal implementation planning
  • Collaborates cross-functionally with Reliance stakeholders to prepare winning account strategies that align with organizational goals, guidelines, and objectives
  • Works cross-functionally with Reliance stakeholders to facilitate efficient implementation of new agreements and/or new opportunities secured through assigned existing Home Builder customer portfolio.
  • Participates in industry and customer-related events/tradeshows to network, target new prospects, identify market trends, and needs relevant to assigned Home Builder customers
  • Provides exceptional service to all new and existing customers
  • Develops and maintains in-depth knowledge of Reliance's Home Builder value proposition, including products and services offered and the value they create
  • Other duties as required


What do we offer?
  • The tools you need to succeed - including the tools for the job as well as training and development programs
  • A successful and knowledgeable team to be part of and learn from
  • Competitive base pay plus the ability to earn more tied to your success - the only limit is your potential
  • A great benefits plan for you / your family
  • Career paths so you can advance in the company
  • A variety of perks for high-performing Team Members including the chance to win and be part of our annual President's Club trip to a tropical destination
  • And award-winning and one of Canada's Most Admired Corporate Cultures with a proudly diverse and inclusive team


What do you bring?
  • A growth mindset: above all else, we're looking for people who are dependable, ambitious and want to grow with Reliance
  • Minimum 5+ years of direct selling sales experience within a business-to-business environment
  • 2+ years of successful enterprise experience - Account Management and New Customer Acquisition
  • Bachelor's degree or college diploma in a related field
  • Proven track record of success exceeding sales quotas and sales metrics
  • Results-driven individual who takes initiative and accountability to continuously improve business outcomes
  • Strong leadership skills with the ability to influence without authority
  • Superior communication and interpersonal skills
  • Strategic critical thinker and problem-solver who demonstrates agility in the face of change
  • Ability to work well in a cross-functional business structure where collaboration and coordination between departments is critical to success
  • Industry knowledge and/or experience working within the HVAC industry is an asset
  • Must have valid driver's license

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