Job DescriptionAs a Sales Strategy Support Analyst on the J.P. Morgan Private Client Sales Strategy team, you will participate in establishing a new business for J.P. Morgan Chase. You will be responsible for behaviors and sales collateral development on the team, you will play a pivotal role in managing and delivering sales content that enables our Relationship Managers to provide exceptional advice and solutions to our clients, and ensure they are equipped with the tools to deliver a great client experience while growing our business. You will contribute to shaping the vision for the sales resource ecosystem, focusing on platform development, creating purpose-driven content, performance management and collaborating with Field Communications to drive salesforce advocacy. Your responsibilities will include synthesizing complex information and creating Relationship Manager (RM) sales resources such as tip sheets, tools, and behavior guides, to support RMs in acquiring new clients and deepening wallet share with existing clients.
Additionally, you will manage the J.P. Morgan Private Client sales resource site partnering with cross-functional stakeholders to develop monthly engagement collateral and ensure all tip sheets, learning and development material, marketing content, and event information is up-to-date. You will also be responsible for all site controls, managing the Legal review process, and creating and distributing site performance data.
This is a high exposure role and will have a meaningful contribution to our high growth business goals. If you have an entrepreneurial and detail-oriented mindset with experience in solving complex problems while delivering great employee and client experiences, this role is a great opportunity.
Job Responsibilities- Collaborate with subject matter experts to create and implement sales resource behavior guides and tip sheets, ensuring alignment with business objectives, best practices, and the RM/Client Experience Specialists (CES) sales cycle.
- Manage the complete inventory of sales resources, identifying opportunities for new content and retiring outdated materials.
- Act as the primary liaison for partner teams (Product, Technology, Servicing, etc.) to channel sales resource requests and establish a priority framework for asset evaluation.
- Develop and oversee the control framework for the J.P. Morgan Private Client sales resources, ensuring all assets are legally approved, document storage complies with guidelines, and annual recertification is completed on schedule with successful audits.
- Analyze sales resource performance and training outcomes to optimize go-forward approach. Provide detailed reports to stakeholders including recommend improvements based on feedback and performance data
Required Qualifications, Capabilities and Skills- Experienced - bachelor's degree, equivalent work experience in sales strategy/business development, combined with 3+ years of experience in financial services, corporate strategy, or learning and development.
- Organized - able to balance multiple priorities; has a strong attention to detail and exercises a control-oriented mindset
- Strategic - Possess the ability to synthesize complex information and distill in digestible format for the salesforce
- Clear - Strong oral and written communication skills; capable of concision and brevity
- Technical - Intermediate to advanced Microsoft PowerPoint, Word, and Excel skills are required
- Accountable - Strong sense of responsibility and initiative
- Influential - Strong interpersonal skills with ability to influence without authority leadership approach
- Curious - Demonstrates intellectual curiosity and honesty and grounds decisions in the facts. Comfortable with ambiguity and change in a fast-paced environment. Commitment and self-motivation suitable to a start-up team in a large organization
About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.
