The Janitorial Operations Manager is responsible for the day-to-day operation and administrative activities to ensure conformance to contract requirements. The JPM will also develop and implement cost control measures and level of service standards to ensure compliance with customer specifications / contract requirements for assigned building.

Pay: $80-90K annually

The pay listed is the salary range for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Staff & Management.

Essential Functions

Operations & Service Delivery
• Oversee daily janitorial operations across multiple client sites
• Ensure all cleaning services meet company and client quality standards
• Conduct regular site inspections and quality audits
• Develop and implement efficient cleaning schedules and workflows

Staff Management
• Recruit, hire, train, and supervise janitorial staff and supervisors
• Manage employee schedules, attendance, and performance evaluations
• Provide coaching, discipline, and motivation to maintain high productivity
• Ensure adequate staffing levels for all contracts

Client Relations
• Serve as the primary point of contact for client accounts
• Address customer concerns and resolve service issues promptly
• Conduct regular client meetings to ensure satisfaction and retention
• Identify opportunities for contract growth or additional services

Safety & Compliance
• Ensure compliance with OSHA standards, company policies, and local regulations
• Train staff on proper use of cleaning chemicals and equipment
• Maintain safety records and incident reports
• Promote a culture of workplace safety

Budget & Inventory Management
• Manage operational budgets and control labor and supply costs
• Monitor inventory levels and order cleaning supplies and equipment
• Track expenses and identify cost-saving opportunities

Reporting & Performance Tracking
• Track KPIs such as labor efficiency, customer satisfaction, and quality scores
• Prepare regular performance and operations reports
• Use data to improve operational efficiency and service delivery

Qualifications
• 3-5+ years of experience in janitorial, facilities management, or related field
• 2+ years in a supervisory or management role
• Knowledge of cleaning methods, equipment, and chemicals
• Strong leadership and team management skills
• Excellent communication and problem-solving abilities
• Ability to manage multiple sites and priorities simultaneously
• Proficiency in scheduling systems, Microsoft Office, or similar software

Preferred Qualifications
• Experience managing large commercial or multi-site contracts
• Bilingual (English/Spanish)
• OSHA or safety certification
• Experience with janitorial management software

Please note this job description is not designed to cover or contain a comprehensive listing of duties that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

ABM offers a comprehensive benefits package including health insurance (medical, dental and vision), 401(k) plan with immediate vesting, short and long-term disability, PTO, paid holidays and more.