Title: IT Systems EngineerAbout this JobAs an IT Systems Engineer, you'll own and operate the company's IT and cloud infrastructure end-to-end, from helpdesk and device management to cloud architecture and security compliance.
This is a hands-on, in-person role at a company of 100+ and growing. We'll calibrate scope and seniority to your experience, with a clear path to expand responsibilities as we scale.
Daily and Monthly Responsibilities- IT Operations & Support
- Run internal IT operations including device management, MDM, account provisioning, on/offboarding, endpoint protection, domain management, and help desk support
- Lead phishing training and security awareness programs
- Serve as internal point of contact for IT vendor relationships
- Security & Compliance
- Administer and enforce access controls, IAM, sharing rules, and security policies across SaaS tools (Google Workspace and others)
- Think proactively about compliance frameworks and related controls, owning evidence collection, audit coordination, ongoing maintenance, access reviews, and policy documentation
- Develop and maintain disaster response and business continuity plans
- Cloud Infrastructure & Observability
- Design, deploy, and own cloud infrastructure across AWS and DigitalOcean, including VPCs, IAM, and networking
- Implement and maintain Infrastructure as Code (Terraform or equivalent) with appropriate isolation and promotion workflows
- Own logging and observability strategy across infrastructure and applications
Skills & Qualifications- 5+ years in a hybrid IT/infrastructure role at a small or mid-sized company, or an equivalent split between sysadmin/IT and DevOps/cloud engineering
- Strong foundation in IT operations: device management, MDM platforms (Jamf, Kandji, Intune, or similar), endpoint protection, and tier-1/2 helpdesk support
- Experience administering Google Workspace and other SaaS tools at the policy and access-control level
- Working knowledge of networking fundamentals: DNS, TCP/IP, firewalls, VPNs
- Comfort owning the helpdesk function (this role includes hands-on support, not just architecture)
- Scripting proficiency in at least one of: Bash, Python, or similar
- Strongly Preferred
- Hands-on experience with AWS (VPC, IAM, EC2, networking) is a plus
- Working knowledge of Infrastructure as Code (Terraform or equivalent)
- Experience preparing for or maintaining compliance frameworks (SOC2, ISO 27001, HIPAA, or similar)
- Familiarity with vulnerability management programs and penetration testing coordination
- Familiarity with logging and observability stacks (Datadog, Grafana, CloudWatch, etc.)
- Active engagement with AI in your own work: track record of using AI coding tools (Copilot, Cursor, Claude Code, or similar) to accelerate IaC authoring and infrastructure automation, scaling infrastructure for AI workloads, evaluating AI-native DevOps tooling, and setting standards for responsible AI use across teams
- Nice to Have
- Prior experience as the sole or first IT/infrastructure hire at a startup
- Industry certifications such as CompTIA A+, Network+, or Security+
- Cloud or security certifications such as AWS Solutions Architect, SysOps, Security Specialty, or CISSP
ECX BenefitsPTO- 15 days but highly flexible
- All major holidays
- Half day on the Wednesday before Thanksgiving
- Thursday & following Friday fully off
- 12/24 - 1/2 Company break (Subject to be longer, but at minimum, all employees can expect this time off)
Insurance - Health - We cover 50% of your monthly premium cost
- Dental - We cover 50% of your monthly premium cost
- Vision - We cover 50% of your monthly premium cost
- Basic Term Life & AD&D insurance policy- We cover 100%
401(K)- Employer match 20% of total contribution on up to 5% of salary
Additional - Work from home on Fridays
- 20 work from home days per year (in addition to WFH Fridays)
- Gym membership at on-site gym facilities
- Frequent company events
#LI-Hybrid
