Req ID: 379301
We are currently seeking a IT Support Sr Specialist to join our team in Timonium, Maryland (US-MD), United States (US).
This is an on-site, client based role. Only candidates local to Timonium, MD will be considered.
The IT Support Senior Specialist provides users with support services for corporate standard technology products, which includes hardware and software planning, technical advice, and informal training to internal customers. This position organizes and coordinates installation and deployment activities for software, hardware, and network facility upgrades. The IT Support Senior Specialist troubleshoots and restores routine technical service and equipment problems within established processes and procedures and makes recommendations for problem prevention. This role interacts with field locations to standardize support practices and procedures. This position coordinates deployments and implementations with Information Services' (I.S.) departments and user groups and facilitates activities to ensure projects and programs meet established deadlines.
Daily Deliverables:- Provide daily operational support for Maryland Campus, including SMC, TechSpot, and walk-up services, ensuring timely resolution of incidents and service requests across end-user devices, servers, and network components
- Maintain readiness of spare hardware (laptops/desktops) to support rapid replacement and minimize user downtime
- Support PCSR processes to ensure efficient provisioning and lifecycle management of end-user devices
- Support and maintain TechGrad Training Lab environment to enable ongoing training programs
- Track and assist with Server EOSL cycles, coordinating with appropriate teams for planning and replacements
- Perform NAS permissions analysis and monitor storage capacity, identifying potential risks
Long-Term Initiatives- Data Center Optimization
- Computer Room Server Rack Consolidation
- Rationalize and consolidate server rack footprint to improve space, power, and cooling efficiency
- Reduce physical sprawl and improve manageability
- Partner with infrastructure teams to execute migration and decommissioning plans
- Infrastructure Lifecycle Strategy
- Server EOSL Replacement Program
- Develop and maintain forward-looking server replacement roadmap
- Align EOSL remediation with budget cycles and risk prioritization
- Reduce operational risk associated with aging infrastructure
Basic Requirements- 5+ years in an IT support role
Additional Skills- Experience providing operational leadership and support for day-to-day IT services, ensuring service continuity, hardware readiness, and coordination of key infrastructure lifecycle activities.
- Infrastructure support & planning experience
- Experience with walk-up tech bar support
- Server support
- Network support - Wireless Access Points
- Monitoring storage capacity
- A+ Certification
NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $75,640 - $113,460. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications.
This position may also be eligible for incentive compensation based on individual and/or company performance.
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
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