Apple

IT Support Data Scientist, Employee Experience & Productivity, IS&T

Apple$120K — $150K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree with 3+ years in data analytics or related field, or master's degree with 2+ years.
  • 3+ years of writing SQL for data extraction and analysis from large datasets.
  • 3+ years of experience in building dashboards using Tableau, Looker, or similar tools.
  • 3+ years of programming in Python or R for data analysis tasks.
  • 3+ years working with IT support data and multi-channel interaction data.
  • Experience delivering analytical work in dynamic environments with multiple stakeholders.

Responsibilities

  • Support IS&T by creating and managing analytical assets such as dashboards and reports.
  • Prepare and analyze data to enhance understanding of IT support performance.
  • Identify areas for process improvement and develop relevant metrics.
  • Engage with support leaders to translate their challenges into analytical insights.
  • Utilize SQL to model and manipulate large datasets effectively.
  • Build and maintain Tableau dashboards to visualize data insights.
  • Present analytical findings to stakeholders at different levels.

Benefits

  • Collaborative working environment with a focus on innovation.
  • Opportunity to work with cutting-edge data analytics tools and AI technologies.
  • Engagement with leadership across various departments for impactful decision-making.
  • Professional development opportunities in a market leader like Apple.
Full Job Description
The difference between data and intelligence is context. This role enriches data with business context to produce insights that enable intelligent decisions. Join Apple's Information Systems and Technology (IS&T) organization, the engine powering Apple. As a member of the Employee Productivity & Support Data Science team, you will use data to improve how Apple delivers technical support to its employees. You will pull and prepare data from multiple systems, build dashboards and visualizations, and conduct analyses that help IT support leaders understand operational performance and make informed decisions. This role is about interpreting data, extracting insights, and partnering closely with the business to turn those insights into better decisions.

Description

In this role, you will support the IS&T Support organization by building and maintaining the analytical assets it relies on - dashboards, reports, and ad-hoc analyses that surface how the support ecosystem is performing across a variety of support channels. You will draw on your expertise in IT support analytics to understand how employees seek help, identify where processes can improve, and develop metrics that measure operational efficiency and service quality. A core part of the role is partnership: you will work directly with support leaders and operational managers to understand their challenges, translate them into analytical work, and deliver findings that are clear, accurate, and actionable. You are not building in isolation - you are a thought partner who understands the business well enough to know what to measure and why it matters. Day to day, you will write SQL to model data from large datasets, build and maintain Tableau dashboards, conduct analyses to identify trends and anomalies, and present your findings to stakeholders at various levels - all while using AI tools to accelerate your analytical work. The ideal candidate is someone who is technically strong, detail-oriented, and equally motivated by the work the data enables as by the data itself.

Minimum Qualifications

Bachelor's degree and 3+ years of relevant experience in data analytics, business intelligence, data science, or a related quantitative field - or a Master's degree in a quantitative or business discipline with 2+ years of relevant experience.

3+ years of hands-on experience writing SQL to extract, transform, and analyze data from large, multi-source datasets.

3+ years of experience building dashboards and visualizations in Tableau, Looker, or equivalent.

3+ years of experience in Python or R for data manipulation and analysis.

3+ years of experience working with IT support data, including ticketing systems, contact center platforms, or multi-channel interaction data.

3+ years of experience delivering analytical work in a fast-paced environment with evolving priorities and multiple concurrent stakeholders.

Preferred Qualifications

Master's degree or PhD in a quantitative or business field (e.g., statistics, data science, economics, operations research, applied mathematics, the natural sciences, or an MBA with analytics concentration)

Working knowledge of support operations and how data informs staffing models, triage optimization, and process improvement.

Working knowledge of clickstream data and web analytics as applied to content or service performance measurement.

Proficiency in version control and collaborative documentation practices using tools like GitHub.

Knowledge of statistical modeling, including hypothesis testing, regression, and foundational causal inference methods.

Track record of applying AI to real-world data analytics and general productivity challenges.

Ability to communicate analytical findings clearly to both technical and non-technical audiences, adapting depth and format to the situation.

Comfort with ambiguity; ability to define the analytical approach when the business question is loosely framed.

Proven ability to build trust with leaders across diverse functional areas.

About Apple

Apple is a corporation that designs, manufactures, and markets mobile communication and media devices, personal computers, portable digital music players, and sells a variety of related software, services, peripherals, networking solutions, and third-party digital content and applications. Apple provides many products and services, including iPhone; iPad; iPod; Mac; Apple TV; a portfolio of consumer and professional software applications; the iOS and OS X operating systems; iCloud; and accessories, service, and support offerings. It sells its products worldwide through its retail stores, online stores, direct sales force and third-party cellular network carriers, wholesalers, retailers, and value-added resellers to the consumer and also sells third-party iPhone, iPad, Mac and iPod compatible products, including application software and accessories through its online and retail stores. Introduced in 1984, the Macintosh was the first widely sold personal computer with a graphical user interface (GUI). That feature and others such as an improved floppy drive design and a low-cost hard drive that made data retrieval faster helped Apple cultivate a reputation for innovation. Apple was named as the most admired company in the United States in 2008 and in the world from 2008 to 2012 by the Fortune magazine. The company was founded by Steven Paul Jobs, Steve Wozniak, and Ronald Gerald Wayne on April 1, 1976, and is headquartered in Cupertino, California.

Apple Careers

Join Apple, a place where extraordinary people gather to do their best work. Our ever-expanding global team is at the forefront of innovation and leadership in the tech industry. At Apple, we're not just building products—we're crafting the kind of wonder that revolutionizes entire industries. It's the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Work You’ll Do Embark on a journey with Apple’s market-leading team to help some of the world’s most influential companies navigate their path to digital mastery with cutting-edge technology and services. Transform industries and touch lives with your unique ideas at Apple. Here, you’ll lead through a unique position at the intersection of technology, creativity, and robust industry expertise. Collaborate with a global team of professionals who are at the top of their game in technology and design. Apple isn’t just a company, it’s a community of innovators and passionate thinkers. Introducing the Apple Innovation and Leadership Initiative We are building a market-leading team to drive our efforts in delivering groundbreaking solutions and services. At Apple, job opportunities are abundant, offering you the chance to explore diverse roles from engineering to marketing, all designed to empower your career growth. Do Innovative Work Join the largest group of creative and technical experts in the world—professionals dedicated to redefining what’s possible through technology and innovation. Deliver targeted solutions through a depth and breadth of expertise that’s unmatched, driving forward our commitment to excellence and leadership in every project we undertake. Be Part of a Great Team Engage in a wide range of projects utilizing Apple’s technology and resources. Harness the unparalleled capabilities, global scale, and joint solution development that only Apple can offer. Future-Proof Your Career Advance your career with limitless opportunities at Apple. Go as far as your ambition takes you with unmatched training, development, and certification support. Explore Discover how Apple is leading the way in tech innovation: [With iOS] Businesses can streamline operations and enhance customer interactions... READ MORE Smart home technology integration that sets the standard for convenience and security... READ MORE The Apple Experience Our combined service capabilities, global scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients worldwide look to Apple for new strategies and solutions that drive growth and innovation in the digital era. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Whether you’re seeking a professional role, an internship, or a leadership position, Apple offers a variety of employment opportunities. SEARCH APPLE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Apple, a company committed to diversity, innovation, and leadership. Explore job opportunities, employment benefits, and the culture of growth and innovation at Apple. Prepare your resume, hone your interview skills, and ready yourself for a career at one of the most prestigious companies in the world. Join us in pushing the boundaries of what is possible.
Learn more about Apple
Size
154,000 employees
Market Cap
$2,074.3 billion
Industry
Net Income
$63.9 billion
Founded
1976
5 Year Trend
+11.5%
Revenue
$294.1 billion
NASDAQ

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