IT Supervisor - Infrastructure and Support (Cabico Coaticook)

Cabico

$75K — $95K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in computer science, network management, or a related field.
  • Minimum of 5 years of experience in IT infrastructure, including team supervision or coordination.
  • Experience in a manufacturing environment is an asset.
  • Bilingual in French and English.
  • Strong knowledge of Windows Server, Active Directory, Microsoft 365, networking, cybersecurity, and disaster recovery systems.
  • Familiarity with virtualization platforms like VMware and Hyper-V.
  • Strong leadership, problem-solving, communication, and organizational skills.

Responsibilities

  • Supervise and support the IT team, ensuring effective task distribution and daily operations.
  • Ensure stability, availability, and performance of IT systems across three manufacturing sites.
  • Oversee servers, networks, cybersecurity, telecommunications, storage, and disaster recovery.
  • Manage incidents, service requests, and infrastructure improvement projects.
  • Implement and maintain IT policies, security standards, and technical documentation.
  • Coordinate technology projects with the IT Director and business analysts.
  • Recommend and implement innovative technology solutions, including AI initiatives.

Benefits

  • Flexible working hours.
  • Casual dress code.
  • RRSP program.
  • Health, dental, vision, and travel insurance.
  • Employee and family assistance program.
  • Modern workplace with training and changing facilities.
  • Friendly atmosphere with social events.
Full Job Description
Are you looking for a new challenge? A work environment where autonomy, openness and family spirit are at the heart of a stimulating daily life?

We are looking for an IT Supervisor to join our team in Coaticook. The selected candidate will be responsible for coordinating quality control activities during development and at all stages of the production process, ensuring compliance with customer requirements and applicable standards.

A pivotal role on a large team

The successful candidate will contribute to the company's success by assuming the following responsibilities:

  • Supervise and support the IT team, ensuring effective task distribution, priorities, and daily operations.
  • Ensure the stability, availability, and performance of IT systems across the three manufacturing sites.
  • Oversee servers, networks, cybersecurity, telecommunications, storage, backups, disaster recovery, and all technology equipment.
  • Manage incidents, service requests, preventive maintenance, system updates, and infrastructure improvement projects.
  • Implement and maintain IT policies, security standards, technical procedures, and documentation.
  • Coordinate infrastructure and technology projects with the IT Director, business analysts, and programmers.
  • Recommend and implement innovative solutions to improve processes and optimize technology use, including AI initiatives.
  • Participate in IT budget planning and operational follow-up.
  • Collaborate with plant and office users to ensure IT services align with operational needs.
  • Perform other related duties as assigned.


Strong skills. Shared values.

To meet this challenge successfully, we're looking for a person driven by the values of respect, teamwork, commitment and pride, with the following qualifications:

  • Bachelor's degree in computer science, network management, or a related field.
  • Minimum of 5 years of experience in IT infrastructure, including team supervision or coordination.
  • Experience in a manufacturing environment is an asset.
  • Bilingual in French and English.
  • Position based in Coaticook, Quebec, with occasional travel to St. Catharines, Ontario.
  • Strong knowledge of Windows Server, Active Directory, Microsoft 365, networking, cybersecurity, backup, and disaster recovery systems.
  • Experience with virtualization platforms such as VMware, Hyper-V, and Verge.io.
  • Strong leadership, problem-solving, communication, and organizational skills with the ability to manage priorities in a fast-paced environment.


Truly advantageous conditions

  • Competitive salary
  • Flexible working hours
  • Casual dress code
  • RRSP program.
  • Recognition of experience.
  • Health, dental, vision, travel insurance, etc.
  • Employee and family assistance program.
  • A team spirit where everyone is important.


Little extras that make all the difference

  • A modern, user-friendly workplace
  • Training room, changing room and showers on site
  • A friendly atmosphere: BBQ, family open house, etc.


Daily life on a human scale

  • A high degree of autonomy where your ideas, talent and initiative will be highly regarded.
  • An open-minded attitude that respects your personal needs and expectations.
  • A family spirit where everyone is important, everyone talks to everyone, and everyone helps everyone else, regardless of role or status.


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