Salary: $64,810.00 - $103,821.00 Annually
Location : Annapolis
Job Type: Full-Time
Job Number:
Department: Law Enforcement
Division: Police Full Time Civilian
Opening Date: 07/22/2026
Closing Date: 7/29/2026 11:59 PM Eastern

Job Summary
This position is readvertised. Previous applicants need not reapply.

Provides administrative support for city wide networking including servers, operating systems and security. Provide administrative support for Internet and E-Mail services. Troubleshoot and repair computers and other communication equipment and software and do related work. This is an essential position, not suitable for telework.
Essential Job Functions

(Note: The duties and responsibilities enumerated in this job description are for the purpose of determining a common set of minimum qualifications and salary level for all positions in this class. They are not intended to include all the job duties of all positions in the job classification. To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily, with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.

• Creates and maintains operating system images and configurations.
• Deploys images and/or sets up operating systems for desktops, laptops and other related devices.
• Maintains guidelines for use of desktops, laptops and other related devices.
• Sets up and maintains select servers pertaining to computer management, anti-virus, etc.
• Deploys desktops, laptops, mobile devices, printers, scanners and other related hardware.
• Manages deployment patches and software, anti-malware and anti-virus signature updates
• Configures automated silent deployment of software, printers and device configurations through PC management software.
• Troubleshoots and assists with software related problems and questions.
• Creates reports on PC hardware installation, troubleshooting and repair.
• Creates reports on network cabling and interface installations; PC software operating systems and application installations; repair requests; network email and Internet browser installation; etc.
• Provides administrative support for city-wide networks including servers, operating systems, security, Internet, and e-mail services.
• Tracks, maintains records, and audits all PC hardware and related items or equipment.
• Documents all PC application software licenses and registrations and assists in the auditing of PC application software and licenses. Coordinates and tracks disposal of old PC hardware/equipment.
• Monitors, coordinates, and implements Help Desk support related software and hardware.
• Performs other duties as assigned

Qualifications

Knowledge, Skills and Abilities:

• Knowledge of computer hardware and software, and skills to set up, install and repair.
• Knowledge of network hardware and software operations.
• Knowledge of Gmail and Internet browsers.
• Knowledge of Ethernet cabling systems and related devices.
• Knowledge of Microsoft Office installation/configuration.
• Skill in assembling & disassembling PC's needing repairs or upgrades. Ability to install/configure operating systems.
• Ability to communicate in writing to create reports involving installations, deployments, and guidelines.
• Ability to communicate verbally to coordinate help desk support, troubleshoot hardware deployments, and respond to requests for hardware and system upgrades or repair.

Minimum Qualifications:

• Two (2) years of related professional PC hardware and application software experience; or an equivalent combination of acceptable education and experience to provide the required knowledge, skills and abilities.
• Certification or License: Possession of an appropriate driver's license valid in the State of Maryland and a safe driving record.

Preferred Qualifications:

• Certifications preferred: A+ Certification, Network+ Certification, CCNA, CCVP, MCSE

Employment Conditions

Physical/Mental Demands:
The work area is adequately lighted, heated, and ventilated. The work environment involves everyday risks or discomforts that require normal safety precautions.
Work Environment:
The work is sedentary and generally the employee may be required to speak, walk, stand, bend, and/or carry light items to include paper, books or files.
Summary of Benefits for Civil Service
Work Hours: Minimum 35 hour work week, depending upon department operations.
Holidays: 12 paid holidays per calendar year.
Personal Leave: 3 personal days per calendar year (cannot be carried over).
Sick Leave: 15 days sick leave per calendar year, with unlimited accumulation.
Final sick leave balance is eligible for additional service credit towards retirement once eligibility requirements
have been met.
Annual Leave: Annual leave accumulates per calendar year as noted below (may carry over to the next calendar year 5 days of annual leave per year of service up to a maximum of 30 days).
Years of Service Days of Annual Leave
1 through 2 15 days
2 through 9 18 days
10 through 19 20 days
Longevity Leave: Longevity leave is in addition to the annual leave noted above. It cannot be paid out or carried over and must be used before your next anniversary:
Years of Service Days
20 through 24 1 day
25 through 29 2 days
30 or more 3 days
Health Insurance Plans (75% City Paid and 25% Employee Paid, unless otherwise noted):

• Medical and Prescription Drug (HDHP, EPO, Core, Plus)
• Dental (Core and Plus)
• Vision (Core and Plus)
• Flexible Spending Accounts (Medical and Dependent Care)
• Health Savings Account (HSA) (HDHP only)
• Short-Term Disability (100% City paid)
• Long-Term Disability (100% Employee paid)
• Core Life and AD&D Insurance for Employee (100% City paid)
• Optional Life Insurance for Employee, Spouse and Dependents (100% Employee paid)
• Legal Benefit (100% Employee paid)
• Employee Assistance Program (EAP) - up to 3 confidential visits with a counselor for the employee, spouse, and their dependents
• VEBA/RMSA: A Retiree Medical Savings Account (RMSA) is an individual investment account held in Trust to help employees save for Retiree Health Care costs (can be used after retirement or separation of employment with the City).
• Employee Assistance Program (EAP) - up to 3 confidential visits with a counselor for the employee, spouse, and their dependents

Retirement Plans: 457(b) Deferred Compensation Plans with MissionSquare, Nationwide Retirement Solutions or Voya Financial
Maryland State Retirement System (Civil Service):

• 7% employee contribution
• Full vesting rights after 10 years of service credit
• Full Service Retirement - Rule of 90 (sum of Age and Eligibility Service must equal 90 or Age 65 with 10 Years Eligibility Service

Employee Rewards & Recognition program
Eligible to join the State Employees Credit Union (SECU)
Please Note: This document is intended to be a brief summary only. Please refer to the individual plan documents, Collective Bargaining Agreements, and the Rules and Regulations of the Personnel System for additional details specific to your benefits.
REVISED 2023-08-24
01

Do you possess a valid driver's license?

• Yes
• No

02

Do you have two (2) years of related professional PC hardware and application software experience,or an equivalent combination ofacceptable education and experience to provide the required knowledge, skills and abilities for this job?

• Yes
• No

03

Describe your certifications in IT.
Required Question