As our Sr IT Support Specialist, you will play a key role in maintaining and supporting the IT infrastructure and facility operations at our Columbia, MD site and across all US-based AutoChem employees. Reporting to the Area IT Manager, you will be the primary point of contact for end-user support, coordinating with Corporate IT, local management, and third-party vendors to ensure smooth IT and facility operations.
Additional Responsibilities:
- Provide technical support for desktops, laptops, printers, mobile devices, telephones, conference room technology, and related equipment.
- Receive, document, track, and update incidents and service requests through the ServiceNow ticketing system.
- Escalate complex infrastructure, security, networking, server, application, or architectural issues to higher-level support teams.
- Install approved software, operating system updates, and standard hardware according to documented company standards.
- Assist with inventory tracking, asset management, equipment deployment, and equipment replacement activities.
- Support routine backup verification, equipment moves, and workstation setups.
- Oversee daily maintenance and operations of leased building.
- Monitor and manage building systems including HVAC, electrical, plumbing, and security.
- Manage vendor relationships for building repairs and other contracted services.
- Assist in space planning and office moves within the leased building, as well as preparation for on-site events (Town Halls, Large On-Site Meetings, etc.)
To be eligible for this position, you must be authorized to work in the United States without requiring any employment-based visa sponsorship now or in the future. This includes CPT, OPT, F-1, J-1, H-1B, or any other employment-based visa.
What You Need to Succeed
- Bachelor's degree in computer technology, Computer Science, Information Systems Management or related field; or equivalent combination of education and experience
- Minimum five (5) years of experience in the Information Technology field
- Microsoft certifications and other relevant certifications (e.g. CompTIA Network+, Cisco CCNA) preferred
- Demonstrated ability to work with end users and IT personnel in a distributed environment with experience serving remote business locations and field personnel
- Excellent customer service, time management, problem-solving, and organizational skills
- Must have availability for after-hours and weekend support as necessary
Our Offer to You
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
- Tuition reimbursement, perks, and discounts
- Parental and caregiver leave programs
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in precision instrumentation
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards across Mettler Toledo
- Global recognition for the quality of our products and services
For those who prioritize precision, Mettler Toledo is precisely where you belong.Job Reference # 22625
Preferred Location Maryland
Columbia
Job Type Full-time
Legal Entity Mettler-Toledo Autochem, Inc.
6708 Alexander Bell Dr, Columbia, MD 21046 United States
+1 (410) 910-8100
