OverviewLMI is seeking an an onsite IT Specialist at Fort Bragg, NC to support a Department of War mission partner by delivering responsive end-user support, managing service requests, and sustaining the daily operation of mission-essential information technology services. The specialist will serve as a front-line technical resource for military, civilian, and contractor personnel in a dynamic, mission-focused environment.
This position is onsite at Fort Bragg, NC and requires an active Secret clearance.Responsibilities- Provide Tier 1 and Tier 2 help desk support for end-user hardware, software, accounts, peripherals, and network-access issues.
- Receive, document, prioritize, troubleshoot, escalate, and close service requests using the organization's approved ticketing system.
- Support account provisioning, password resets, group membership, permissions, email access, and other identity-management actions in accordance with established policy.
- Install, configure, image, issue, recover, and troubleshoot government-furnished workstations, laptops, mobile devices, printers, monitors, docking stations, and related peripherals.
- Diagnose Microsoft Windows and Microsoft 365 issues, including Outlook, Teams, Word, PowerPoint, Excel, OneDrive, and SharePoint.
- Assist users with network connectivity, virtual private network access, approved remote-access tools, common access card authentication, and endpoint-security requirements.
- Maintain accurate asset, user, ticket, configuration, warranty, and disposition records.
- Coordinate unresolved incidents and service requests with enterprise service desks, network administrators, cybersecurity personnel, system administrators, and external service providers.
- Support equipment refreshes, software updates, vulnerability-remediation actions, and approved configuration changes.
- Develop and maintain troubleshooting guides, standard operating procedures, knowledge-base articles, and user-reference materials.
- Provide technical support for meetings, video teleconferences, briefings, command-post activities, and other mission events.
- Identify recurring technical issues and recommend practical improvements to support processes, user training, and service delivery.
- Protect sensitive information and comply with all cybersecurity, acceptable-use, records-management, and property-accountability requirements.
QualificationsMinimum Qualifications- Active Secret security clearance.
- Prior service in a U.S. Army 25-series military occupational specialty.
- Willing to work onsite at Fort Bragg, NC
- Minimum of four years of experience providing information technology help desk, desktop support, or end-user support services.
- Experience supporting Microsoft Windows operating systems and Microsoft 365 applications.
- Experience installing, configuring, imaging, troubleshooting, issuing, and recovering end-user computing equipment.
- Experience using an enterprise ticketing or service-management system to document and track incidents and service requests.
- Working knowledge of user accounts, permissions, common access card authentication, network connectivity, virtual private networks, printers, and peripheral devices.
- Current DoD 8570/8140-compliant baseline certification appropriate for the position, such as CompTIA Security+.
- Ability to explain technical issues clearly to users with varying levels of technical proficiency.
- Strong customer-service, communication, organization, and documentation skills.
- Ability to work effectively with military personnel, government civilians, contractors, and enterprise support organizations.
- Ability to lift and move information technology equipment weighing up to 50 pounds.
Preferred Qualifications- Bachelor's degree in information technology, cybersecurity, information systems, or a related discipline.
- Information Technology Infrastructure Library (ITIL) Foundation certification.
- Microsoft, Cisco, or other relevant technical certification.
- Experience supporting secure networks, deployable communications, tactical environments, or U.S. Special Operations Forces.
Target Competencies- Customer-focused technical support
- Incident and service-request management
- Endpoint installation and troubleshooting
- Microsoft 365 and Windows administration
- Technical documentation and knowledge management
- Accountability, responsiveness, and attention to detail
Target salary range: $82,000 - $136,900
Disclaimer:The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.
Job LocationsUS-NC-Fort Bragg
