Technical Skills - Thorough understanding of ITIL and IT Service Management concepts
- Familiar with industry leading ITSM platforms like ServiceNow, BMC on functionalities, integrations and out of box features
- Experience in designing, developing and documenting IT Service Management processes and workflows
- Experience in developing ITIL process performance metrics, measurements and agreements
- Knowledge of Service and Systems management applications including ticketing/workflow tools
- Experience in driving end to end major incident management process
- Knowledge of at least one recognized process improvement techniques like 6sigma, PDCA etc.
- 10 Years of work experience in relevant skills
Manage Cross functional support for IT Life Cycle and Operations which includes
- Planning and Analysis
- Requirements Definition
- Design Specifications
- Asset Management
- Software License Tracking
- Technology Architecture
- Integration and Testing
- Implementation and Migration
- Training and Knowledge Transfer
- Documentation
- Operations and Administration
- Technology Refreshment and Replenishment
Manage Cross functional support to ensure the Service Delivery which includes
- Availability Management
- Capacity Management
- Performance Management
- Service Level Monitoring and Reporting
- Service Support which includes
- Incident Management
- Problem Management
- Configuration Management
- Change Management
- Release Management
- Reporting SLRs
Salary Range-$100,000-$140,000 a year
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TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
